I was very excited to visit Costa Rica and stayed at this hotel. Honestly this will be my first and last visit to Costa Rica. The hotel is very beautiful spread out resort , restaurants etc are good , rooms are average nothing great.
Staff is not friendly at the front desk or service express line. Only staff working like servers , shuttle drivers are good are friendly.
It seems the front desk, room service helpline staff has a attitude problem (I wonder why)
Now listen to me. I got hurt at the hotel swimming pool no one came to my help, There are no signs about any warning at the pool side area about (caution stairs etc). I found my self dr on site who told me there will be a $85 fee to see me. I found it not humane as I am hurt and first thing doctor ask me is dollars.
Secondly I was recommended to use ice to reduce pain and swelling it took two hours for someone from the room service to bring me ice till then I was suffering. The excuse room service guys made was (we are busy delivering food to other guest )I asked the person what is more important medical attention or delivery to other guests.
Finally I got some Ice but it was too late..
I won't come back to this place , they have no security on site to help guest if they want medical attention which can happen any time..
I had to pay $200 taxi fare to travel one hour to the nearest hospital for check up and x rays.
Think again coming here.
- Official Description (provided by the hotel):
- The Westin Playa Conchal is an All Inclusive eco-friendly retreat, located between the exotic forests and unspoiled beaches of the North Pacific Riviera of Costa Rica. Our secluded vacation spot is a perfect balance between unrivaled luxury and local culture, giving our guests an unforgettable vacation experience. Our All Inclusive experience includes all meals, drinks, use of our fitness center and kids club as well as entertainment options including non motorized water sports, daily activities and nightly events. The resort also offers an adult only all exclusive experience at the Royal Beach Club where guests have access to a private pool with concierge service. ... more less
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- Also Known As:
- The Westin Resort & Spa, Playa Conchal Hotel Playa Conchal
- The Westin Resort And Spa, Playa Conchal