I waited a couple of weeks before writing this review, just to make sure it would be fair and not influenced by my feelings. So let's do it.
Good things first: Westin Playa Conchal is a beautiful resort, with plush gardens and an incredible pool. The room is nice, the grounds are well-kept and the staff is polite. There are quite a few restaurants in the property, which have to be booked in advance for dinner, if you don't want to end up having the buffet as your only option. We were able to book dinner for 3 out of 5 nights, and chose the Faisanella, Mediterra and Cauri. Faisanella was very nice, Mediterra and Cauri just average. The food is not the main attraction at this resort, so just don't expect much. Breakfast was good, and the drinks at the pool bar tasty. There are exotic and harmless animals around the resort, e.g. beautiful iguanas, colorful birds and a lot of coatis!
The bad: beach is not very nice (by brazilian standards), it is a public beach and there are horses right outside the gate, so quite smelly and dirty. We even saw pigs and chicken , so not a very clean place at all. We booked a surf lesson tour to Tamarindo in the hotel with Swiss Travel, which was quite expensive (US$ 190 for 2 persons) and not professional . We didn't even have towels or water provided, the driver/instructor was barely 18 years old, and the van couldn't fit 2 boards and 2 people in the back. In my opinion, a 5-star hotel should choose its partners more carefully and pay attention to the services provided to its guests.
NOW THE REAL PROBLEM: we were robbed while in the pool. We left our phone and ipod inside our bag on the floor, between our chairs, and when we came back both devices were gone. I reported it immediateky and a member of staff called the manager. Meanwhile, quite a few people who were working at the bar and cleaning told me they'd seen a guy without a hotel bracelet around the pool, and thought he was strange, but didn't pay too much attention. Security ran to the beach to see if they could find him, and told me it is quite easy to get in the hotel since the wall that separates it from the beach is quite small(!) The manager told me it was the first time something like that had happened, and asked me to write a report stating my financial loss, which has been paid in full by the hotel( they also didn't charge me for the outside calls I had to make to cancel and block my phone). I won't say this unfortunate event ruined our vacation, but it did spoil it a bit and made us not enjoy CR as much. I have been leaving reviews on TA for a long time, and hope I will never have to mention something like that again. I would still recommend this hotel, but please be aware and careful with your belongings.
I do hope the Westin will enhance security and make the hotel a safer place for all guests.
- Official Description (provided by the hotel):
- The Westin Playa Conchal is an All Inclusive eco-friendly retreat, located between the exotic forests and unspoiled beaches of the North Pacific Riviera of Costa Rica. Our secluded vacation spot is a perfect balance between unrivaled luxury and local culture, giving our guests an unforgettable vacation experience. Our All Inclusive experience includes all meals, drinks, use of our fitness center and kids club as well as entertainment options including non motorized water sports, daily activities and nightly events. The resort also offers an adult only all exclusive experience at the Royal Beach Club where guests have access to a private pool with concierge service. ... more less
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- Also Known As:
- The Westin Resort & Spa, Playa Conchal Hotel Playa Conchal
- The Westin Resort And Spa, Playa Conchal