I cannot say enough great things about Guanacaste Viajes! I contacted Manuel via the website and he promptly answered my emails. I even phoned him when we arrived to book a second tour and he knew who I was just from giving him my first name! he just made the booking so personal and made us feel he truly wanted us to have the best Costa Rica experience.
We booked the Monteverde Cloud forest tour but unfortunately, while traveling to our destination, we got stuck in the mud...literally. Juan Carlos and Walter were great! They kept calm and were able to get us out of the mud. After speaking with their boss, Manuel, they offered us the nearby tour for Arenal. I thought it was great they offered us another tour on the spot and didn't risk us being stuck even further up the mountain.
Having a private tour guide with us at all times was incredible. It personalized the trip and we were able to ask as many questions as we wanted. Juan Carlos was so great at answering all our questions and he threw in extra information. Walter was a great driver and both of them made us feel safe in our travels. They often pointed out interesting things on the road as we drove.
We also booked the combo tour with them as we'll and they made the suggestion to go to a more private, relaxed area than the one we booked. It was great!! They were right! It was awesome and more relaxed! We zip lined, went horseback riding, and had a volcanic mud bath and enjoyed the hot springs. This was such a great tour!! Juan Carlos offered to take photos for us on both tours. It was so nice to be able to have photos of us together on our honeymoon,
Everyone at Guanacaste Viajes was professional and very friendly! I definitely would suggest them to anyone going to the Guanacaste region of Costa Rica! Ask for Juan Carlos and Walter!!
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