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“Great place for a short visit”

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Hilton Garden Inn Liberia Airport
Ranked #2 of 13 Hotels in Liberia
Certificate of Excellence
Chicago, il
Level 3 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great place for a short visit”
Reviewed January 7, 2014

This hotel is literally across the street from the Liberia airport and the shuttle drive was maybe 2 minutes at most. It seems like a newer hotel and definitely above the service levels of a Garden inn stateside.

We arrived very late Christmas Eve and were warmly greeted by the staff. They noted that the kitchen was still open if we were hungry. The Bellhop(Jorge) was extremely helpful in getting us to our room and settled. We had used the Hilton E-Standby upgrade process and were upgraded to a King Suite for only $20 more. This proved to be a good choice as we had our 3 small kids with us and provided a little more room. The room was nicely appointed and fit the bill for a 24 hour stay.The pull out couch was fine for kids, but would not recommend for an adult. Also they kindly provided an extra roll in bed.

Breakfast was included with our rate and it was quite nice and plentiful. They had local Costa Rican cuisine like Pinto Gallo and lovely fresh fruit, but also American favorites such as pancakes, waffles and even a omelet bar. It was quite filling and a nice treat after a long day of traveling the day before.

Although we had planned to get a rental car and leave early we decided we would let the kids get some energy out and play in the pool. It was quite a nice pool with ample lounge chairs, towels, etc. Eventually they came around and took drink orders which was nice. The pool was definitely a pleasant surprise especially because it was such a nice facility.

We did order lunch which was tasty, not necessarily cheap, but since it is the only game in town I thought the prices were fair. Also as others have noted the sundries in the gift shop were quite expensive, but again there is nothing for a few miles so they can raise the prices.

The service was exceptional from beginning to end, they really made every effort to make their guest feel welcome. Jorge helped us on the way out and was kind. Also when Avis wouldn't answer their phone to get a shuttle ride, they offered to have the hotel shuttle drop me off. It really was above and beyond.

In summary this is a great hotel for a short stay, especially if you are coming or going to the Liberia airport. Don't expect anything within walking distance, but it is a full service hotel that can provide pretty much anything you need. I would definitely stay here again if my travels take me this direction.

Room Tip: Use the Hilton E-standby option to get a chance for a better room at a lower proce.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jdmaer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Garden Inn Liberia Airport, responded to this review, January 16, 2014
Dear Guest

Thank you for choosing Hilton Garden Inn Liberia Airport and for providing us with feedback about your recent experience at the hotel.

I will like to thank you for noticing our great staff, we do everything we can to make sure our guests have an exceptional stay and I hope that we met or exceeded your expectations.

Guest comments are the most valuable tools hotels have to keep improving services and facilities.

Thank you again for your kind words and the Hilton Garden Inn Liberia Airport family looks forward to your return.

Sincerely,
Miguel Eugene
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (175)
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English first
Tulsa, United States
2 reviews
Reviewed January 6, 2014

Not a "resort hotel on the beach" but if your schedule requires you to be in the area of the airport to catch a flight or conduct a business meeting or a interview then this is your hotel / office and has all the extras like great food and pool w/ service.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Canada
2 reviews
Reviewed January 5, 2014 via mobile

The hotel is modern, the rooms are great, clean, overall everything I expected. But..... The restaurant service was crap, there were maybe 4 tables of people in the restaurant and 3 servers, we never got a drink for over 30 minutes!!! Our food tool almost an hour!!! When I finally went to the bar to get a drink, the bartender gave me attitude! I wasn't impressed. Stay for the room, but I'd recommend buying your own beer/ booze beforehand and eat elsewhere.

Stayed January 2014
Helpful?
Thank Sagebrush85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Garden Inn Liberia Airport, responded to this review, January 16, 2014
Dear Guest

Greetings from the Hilton Garden Inn Liberia Airport.
We appreciate the time to post a review about our hotel.

Thanks for noticing are great rooms.
I am so sorry that our restaurant staff was rude towards you and did not provide you with the attentive service you deserve.
I understand that you were disappointed and that we came short of delivering what you expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience.
I can certainly empathize with your frustration and sincerely apologize for the inconvenience you went through.

Our main goal it to provide quality customer service to all our guests and thank you for bringing the observations to our attention. Guest comments are the most valuable tool hotels have to keep improving services and facilities.

Please accept our sincere apologies and we hope that next time you are in Guanacaste; you consider staying with us again.

Sincerely,
Miguel Eugene
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 5, 2014 via mobile

Nicely located close to the airport. Pleasant staff, beautiful garden, nice pool and gym. Could improve on the little things like stocking the coffee station in the room and cleaning up the dishes in the hall.

Stayed January 2014, traveled with friends
Helpful?
1 Thank Bryon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed January 5, 2014

We stayed two days. We spent New Year's Eve. The buffet dinner (U$S69) was very good, but the alternative snacks few and not great. Staff was freindly and good. Location is great if you fly into Liberia airport, and you go to the beaches in the Papagayo area. Breakfast (not included - U$S 15) was good and fulfilled different tastes. Rooms and bathrooms are OK and clean. Free parking and Wi-Fi were useful. Cooling/heating system a minus, quite noisy.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Giuliano C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
illinois, usa
Level 5 Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 4, 2014

We stayed here and even though my husband is a Hilton Platinum member and an airline employee we were given a difficult time by Erick when checking in. We were told he had to check on availability for more nights and airline employee rate had to be approved by GM but he made no attempt to get this done. After waiting we got an average room overlooking parking lot... No upgrade, no view, no response about airline rate though it is a crew hotel. We often stay in Hilton's and that is not how they typically treat guest.

Later when we ran into the night auditor walking from the bus at night he inquired about our stay and was friendly and genuinely disappointed at our experience with reception. He explained Erick was new and we understood but that did not excuse his attitude. Great for flights and bus to CoCo Beach and downtown area.

Nice comfortable lobby area, great pool, good breakfast with nice seating by the pool. Not close to beaches (or anything else) but public bus $1 takes you to CoCo Beach in about 40 mins, cab about $40. Loved Costa Rica will return and look forward to better reception.

Room Tip: Try to get a room on a higher floor overlooking the pool.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccamtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Garden Inn Liberia Airport, responded to this review, January 16, 2014
Dear Guest


Let me begin by thanking you for choosing Hilton Garden Inn Liberia Airport.
Thank you for your feedback regarding your stay at our hotel.

Please accept my apologies for the concerns that you have raised in your review. I am so sorry that our front desk staff was rude towards you and did not provide you with the attentive service you deserve. I will be speaking directly to our front desk team as our main goal it to provide quality customer service to all our guests and will review the procedures about the airlines rates in order that in your next visit our receptionists has a better knowledge.

Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, we will assure you that we will take your comments into consideration to improve our hotel.

Sincerely,
Miguel Eugene
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 4, 2014

While the airport location is handy, the hotel is isolated if you don't have own transportation. No shops or local businesses nearby. Lovely pool, comfy rooms and nice staff. Enjoyed a yummy but pricey breakfast.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank flygrl40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Garden Inn Liberia Airport, responded to this review, January 16, 2014
Dear Guest

Greetings from the Hilton Garden Inn Liberia Airport.

Thanks for noticing our excellent breakfast buffet. We do everything we can to make sure our guests have an exceptional stay.

We appreciate the time you took to post a review about our hotel and thank you for choosing us and we hope to see you in a not too distance future.

Sincerely,
Miguel Eugene
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Liberia Airport

Property: Hilton Garden Inn Liberia Airport
Address: Ruta 21 Frente al Aeropuerto Inter | Daniel Oduber, Liberia, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Liberia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in Liberia
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Garden Inn Liberia Airport 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Garden Inn Liberia Airport is the best choice to stay in Liberia, being in front of the airport and offering a free shuttle and free Wi-Fi, you’ll always stay connected to your family and friends for them to know about your vacation details. Hotel highlights: - Convenient location: 10 km to downtown Liberia and only 20 km to the beautiful beaches of Guanacaste.- Connectivity: free Wi-Fi in the entire hotel.- Comfort: Garden Sleep System™ beds with adjustable mattresses.- Chill out: outdoor swimming pool. - Celebrated food: outstanding dining options at the hotel restaurant. ... more   less 
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Also Known As:
Hilton Garden Inn Liberia Airport Hotel Liberia
Hilton Garden Inn Liberia Airport Costa Rica

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