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“Geat hotel next to Liberia Airport”

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Hilton Garden Inn Liberia Airport
Ranked #1 of 13 Hotels in Liberia
Certificate of Excellence
Reviewed January 6, 2014

Not a "resort hotel on the beach" but if your schedule requires you to be in the area of the airport to catch a flight or conduct a business meeting or a interview then this is your hotel / office and has all the extras like great food and pool w/ service.

  • Stayed: December 2013, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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975 - 981 of 1,659 reviews

Reviewed January 5, 2014 via mobile

The hotel is modern, the rooms are great, clean, overall everything I expected. But..... The restaurant service was crap, there were maybe 4 tables of people in the restaurant and 3 servers, we never got a drink for over 30 minutes!!! Our food tool almost an hour!!! When I finally went to the bar to get a drink, the bartender gave me attitude! I wasn't impressed. Stay for the room, but I'd recommend buying your own beer/ booze beforehand and eat elsewhere.

Stayed: January 2014
Thank Sagebrush85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Garden Inn Liberia Airport, responded to this reviewResponded January 16, 2014

Dear Guest

Greetings from the Hilton Garden Inn Liberia Airport.
We appreciate the time to post a review about our hotel.

Thanks for noticing are great rooms.
I am so sorry that our restaurant staff was rude towards you and did not provide you with the attentive service you deserve.
I understand that you were disappointed and that we came short of delivering what you expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience.
I can certainly empathize with your frustration and sincerely apologize for the inconvenience you went through.

Our main goal it to provide quality customer service to all our guests and thank you for bringing the observations to our attention. Guest comments are the most valuable tool hotels have to keep improving services and facilities.

Please accept our sincere apologies and we hope that next time you are in Guanacaste; you consider staying with us again.

Sincerely,
Miguel Eugene
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014 via mobile

Nicely located close to the airport. Pleasant staff, beautiful garden, nice pool and gym. Could improve on the little things like stocking the coffee station in the room and cleaning up the dishes in the hall.

Stayed: January 2014, traveled with friends
1  Thank Bryon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2014

We stayed two days. We spent New Year's Eve. The buffet dinner (U$S69) was very good, but the alternative snacks few and not great. Staff was freindly and good. Location is great if you fly into Liberia airport, and you go to the beaches in the Papagayo area. Breakfast (not included - U$S 15) was good and fulfilled different tastes. Rooms and bathrooms are OK and clean. Free parking and Wi-Fi were useful. Cooling/heating system a minus, quite noisy.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank Giuliano C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

We stayed here and even though my husband is a Hilton Platinum member and an airline employee we were given a difficult time by Erick when checking in. We were told he had to check on availability for more nights and airline employee rate had to be approved by GM but he made no attempt to get this done. After waiting we got an average room overlooking parking lot... No upgrade, no view, no response about airline rate though it is a crew hotel. We often stay in Hilton's and that is not how they typically treat guest.

Later when we ran into the night auditor walking from the bus at night he inquired about our stay and was friendly and genuinely disappointed at our experience with reception. He explained Erick was new and we understood but that did not excuse his attitude. Great for flights and bus to CoCo Beach and downtown area.

Nice comfortable lobby area, great pool, good breakfast with nice seating by the pool. Not close to beaches (or anything else) but public bus $1 takes you to CoCo Beach in about 40 mins, cab about $40. Loved Costa Rica will return and look forward to better reception.

Room Tip: Try to get a room on a higher floor overlooking the pool.
See more room tips
  • Stayed: December 2013, traveled as a couple
    • Value
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Thank ccamtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Garden Inn Liberia Airport, responded to this reviewResponded January 16, 2014

Dear Guest


Let me begin by thanking you for choosing Hilton Garden Inn Liberia Airport.
Thank you for your feedback regarding your stay at our hotel.

Please accept my apologies for the concerns that you have raised in your review. I am so sorry that our front desk staff was rude towards you and did not provide you with the attentive service you deserve. I will be speaking directly to our front desk team as our main goal it to provide quality customer service to all our guests and will review the procedures about the airlines rates in order that in your next visit our receptionists has a better knowledge.

Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, we will assure you that we will take your comments into consideration to improve our hotel.

Sincerely,
Miguel Eugene
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

While the airport location is handy, the hotel is isolated if you don't have own transportation. No shops or local businesses nearby. Lovely pool, comfy rooms and nice staff. Enjoyed a yummy but pricey breakfast.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank flygrl40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Garden Inn Liberia Airport, responded to this reviewResponded January 16, 2014

Dear Guest

Greetings from the Hilton Garden Inn Liberia Airport.

Thanks for noticing our excellent breakfast buffet. We do everything we can to make sure our guests have an exceptional stay.

We appreciate the time you took to post a review about our hotel and thank you for choosing us and we hope to see you in a not too distance future.

Sincerely,
Miguel Eugene
General Manager.

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Reviewed January 3, 2014

Stayed @ Liberia Hilton Garden Inn Hotel for one night on arrival to Costa Rica in December. There is a free hotel shuttle that will pick guests up from the airport, which is right across the street (on the other side of the highway). Check-in was fairly quick, though I gave my Hilton Honors number to add to the reservation -- probably not getting points for the stay, but did not see it on my list of hotel stays when I got back home...disappointed. Perhaps the rep typed it in wrong :(

The room was nice - free Wi-Fi in the room and a tv. We had a second floor room facing the pool. The water pressure in the shower was a bit low and the bathroom could use ventilation fan to air out the steam when taking a shower.

The local bus into town stops by every 1/2 hour outside the hotel and the last bus back to the hotel is at 6pm. Cost $1 each way - nice of the hotel staff to point that out when we asked about what was around the area and how to get into town. Otherwise a taxi ride back would be around $15-$20 - that is a long way back to walk. The local city bus also stops @ the airport before getting to the hotel. The pool looked inviting, though didn't have time as we needed to be up early after we got back from town. Maybe next time...

Breakfast in the hotel was ok - buffet breakfast with omelets your way, pancakes, fruit, bacon, cereal, etc.

Room Tip: Get a room facing the pool if you can. Taxi driver will charge you $6 from airport to hotel. Take...
See more room tips
  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WinL2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Eugene, General Manager at Hilton Garden Inn Liberia Airport, responded to this reviewResponded January 16, 2014

Dear Guest

Greetings from the Hilton Garden Inn Liberia Airport.

We appreciate the time you took to post a review about our hotel. We know many people read reviews and take a cue from guests like you.

According to your comment about the Hilton Honors points, you can send a email to sjola_front_office@hilton.com with all your stay details, in order to us to take actions about your HHonors account.

Thanks for noticing our nice rooms and we hope that if you choose to return to Liberia please think of us!

At Your Service,

Miguel Eugene
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Liberia Airport

Address: Ruta 21 Frente al Aeropuerto Inter | Daniel Oduber, Liberia, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Liberia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 Hotels in Liberia
Price Range: $97 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Liberia Airport 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Garden Inn Liberia Airport is the best choice to stay in Liberia, being in front of the airport and offering a free shuttle and free Wi-Fi, you’ll always stay connected to your family and friends for them to know about your vacation details. Hotel highlights: - Convenient location: 10 km to downtown Liberia and only 20 km to the beautiful beaches of Guanacaste.- Connectivity: free Wi-Fi in the entire hotel.- Comfort: Garden Sleep System™ beds with adjustable mattresses.- Chill out: outdoor swimming pool. - Celebrated food: outstanding dining options at the hotel restaurant. ... more   less 
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Also Known As:
Hilton Garden Inn Liberia Airport Hotel Liberia
Hilton Garden Inn Liberia Airport Costa Rica

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