Definitely recommend Sky Trek for anyone who wants a thrill seeking adventure that cuts across the mountain with a view above the rainforest, alongside the Arenal Volcano, and facing the lake. Guides like DelRio do a great job of making sure you're safe, having fun, and getting you through the speed & height of a roller coaster where your hanging by just a harness.
Unfortunately, Sky Trek/Tram picked us, and 2 other groups, unexpectedly late. While scheduling for a pickup for ~7am they arrived closer to 7:45am without calling any of the groups or hotels where groups were staying at. This is a problem because:
1) many people book this early tour so that they can do another activity in the afternoon since it is scheduled end around 12. Obviously, a late pickup runs the risk of missing a tour in the afternoon....and losing $ if you already scheduled it.
2) Breakfast at most hotels is not a sure bet before 7am. We ended up basically missing breakfast and frustrating our hotel that kindly tried to pack us breakfasts. All they had to do was call our hotel and we could have easily finished breakfast by 7:15.
In the end our frustration was mostly gone after having a good experience because of the excellent guides & service at Sky Trek/Tram. We were done by 11am and easily returned to our hotels before lunch. Sky Trek/Tram did not offer more of an apology after providing a quick explanation of why they were late. There are certainly reasonable explanations for what happened, but all they had to do was call each hotel & inform them of the delay and that it would not delay a lunchtime return. For a premium tour, they should provide premium service. Later on in the day Sky Trek/Tram refunded a portion of our costs only after our travel advisor from Pure Trek called about the poor service.
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