We had a perfect zipline experience at Sky Adventures (also referred to as Sky Trek, but there is another Sky Trek in Monteverde, so this can be confusing when looking at reviews). Our guides, Gabriel and Steven were energetic and positive, and the setup is super safe. This is a very professionally run operation.
To clarify about braking: there are two components to braking here - the guide does most of the work at one end to slow you down, and so you don't need to worry about taking primary responsibility for braking yourself. However you do have the ability to slow yourself down (and should do so) - when the guide shakes the line and you "feel the wiggle", then move the handlebars from side to side to slow yourself down (and spread your legs for the landing). One of the earlier TA reviews states that they received cable burns - this should not happen if you follow the instructions to keep your hands on the handlebars - there is no need to touch the cable at all for the landing (unless you panic and grab it). Furthermore, you are wearing heavy gloves. The heavier you are, the faster you go and there is more momentum at the end (the guides will use two ropes for a double braking mechanism if needed). Lighter riders might potentially not make it to the end (if it is windy and there is more friction to the line, etc) - this has happened to my son - in that case you would pull yourself in hand over hand using the cable but would be going slowly. I felt that the shorter cables in the beginning were a great way to get comfortable before the super long ones. This is one of the largest ziplines (in terms of height, length) in the area (if not the largest).
Our guides were really helpful in taking pictures and video for us which was so great!
In addition to the zipline, there is a Sky Walk here which is a hike through the rainforest with a number of hanging bridges, scenic waterfalls, etc (it was $24 extra pp). It takes about 2 1/2 hours in total (I wouldn't do this with really young kids, the hanging bridges could be scary and the sides are constructed of an opaque thick material so they wouldn't be able to see over the sides unless you held them, which would be scary in a different way! I think the minimum age for ziplining is 8 yrs which would probably be okay for the Sky Walk.) We added this to our zipline experience and it was a great way to finish the day. The restaurant also has great food. (also they have lockers for you to put all your stuff in so no need to worry about that).
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