Like most places in CR, it takes a while to get here, but a great hotel and retreat. The staff was very friendly and spoke English very well. The hotel is built on the side of a hill/mountain so there are a lot of very steep hills to climb to get to anywhere, but they have golf carts that will pick you up or drop you off any time. Since it's 20 minutes by car/shuttle to get into town, the restaurant is the most convenient place to eat, but it's worth it. The food at dinner was excellent, and very fresh. The rooms were updated with all the amenities, and when you went outside the lush vegetation provided a great backdrop to the volcano. There's so much to do in Arenal, and the hotel will help you coordinate anything you want to do. The hanging bridge walk is just a couple of minutes up the road and you shouldn't miss it. The only thing I would say to improve is the "maze". It was in disrepair and essentially unusable. Would have been fun if it was better maintained. If we went back to the area, I would certainly consider staying here again.