This hotel is excellent. Nestled in the mountains overlooking lake Arenal, and surrounded by lush and exotic forests, this was by far one of the most relaxing places I have ever stayed! The staff is extremely friendly and helpful. My wife and I celebrated our anniversary there, and they went out of their way to make our experience wonderful. The restaurant is wonderful. Alos, the spa and services are unbelievable. The spa overlooks a small river (or brook), resulting in a calm and smoothing sound, rather then the typically pre-recorded river sounds. Just a fantastic place.