my husband and i went to Cr this past week and we loved everything but this hotel . No doubt the view is great and that they have 23 or so hot springs . We stayed at mountain paradise and we loved it. the View was amazing, the service was wonderful. They had a hot springs as well. We only went to the springs resort cause our friends told us about it. They have this two day package for 40$/each where u can use their springs other ameneties. Well, when we went there they conned us into buying a package for 90 something $ /each . It included ameneties, two activities and a meal for the two of us. We thought it was a great deal and so we bought it. We told them we could not come two days in a row and they stated thats okay as long as we are back within a week for our second day. Anyways , so our first day there we saw the animals in the cage and wanted to do one activiity. They told us we could not do any acitivity anymore cause they all shut down at 2 pm and it was 4pm. I was not happy about that cause they should have told us that before we purchased our package. I called the manager ( patrick) the next day and he said " no problem just come tommorow to front desk and we will refund you the money for the more expensive package" Well , I thought that was nice of them to be so understanding The next day when we arrived with our taxi, they did not let us pass the gates. They told us we could not come in cause a bus of 90 peopel came yesterday and no one else can come in. I explained to the gate keeper our situation and that we have spoken to patrick and that we have paid for services. They said to bad and that we should return back. I refused to leave, i got out of the taxi and told them i demand to speak to someone. 20 minutes later someone came to the gate and gave us our refund for 191 and told us sorry. They took away our tickets and said sorry we overbooked . I told them we paid 40$ for our taxi and demanded to get my money back for that as well. They said no. We were both so embarassed and humiliated. The taxi driver was just waiting for us. It was sooo embarassing. We ruined our entire evening because of this hotel . Personally speaking i would Never go back to this hotel. I loved where we stayed. Mountain paradise has a great view. Hotel las lagos and Bali are also two other hotels that have hot springs and are great. I hope they don't treat the animals as bad as they treated us.
Anyways, I love costa rica . Besides this little hiccup the entire trip was amazing.
people are costa rica are so wonderful and happy.
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