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Reviewed August 26, 2019

We just got back from our trip to The Spring Resort and Spa. We stayed for 6 nights and they were wonderful. The resort was very nice with spectacular views of the Arenal Volcano. I love the fact that the property blends in with the rainforest. We saw howling monkeys, toucans, birds from our room or Tree Tops grill by one of the pools. The customer service was top notch from all, specially from staff in Tres Cascadas. I have dietary restrictions and the staff (including the Chef) went above and beyond to prepare meals a day ahead for me. Now this is what I call excellent customer service. I wish I remember all of their name. I do however, remember Leo. He was simply wonderful! In Perdidos Springs the bartender Jackie (that's not her name but I can't pronounce her real name) she was wonderful always greeting us with a genuine smile. She has a great personality and prepares the best strawberry mojitos. Another staff from Perdidos Springs is Paola from the monkey slides. She is very charismatic and made us feel very welcome. She is very good in looking over the children in the monkey slide. She is very charismatic and always has a great attitude. In the SPA, I had the Volcano Clay wrap and a massage by Carolina. I can go on about Carolina. She was amazing! I had a couple of knots on both of my shoulders and Carolina worked hard to get rid of them. She is very sweet, knowledgeable, and professional. I highly recommend you all to visit the spa during your stay at The Springs Resort. Minor, the driver that picked us up from San Jose airport was great as well. The drive to and from the airport is very curvy (motion sickness) however, Minor was very careful. We felt very comfortable with him. So much so, that we requested him to be our driver on our way back to airport.

Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank lhenr002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnPcrt, Manager at The Springs Resort and Spa, responded to this reviewResponded September 22, 2019

Dear valued guest,

Thank you for choosing us for such a special occasion and for your positive review! Were happy to hear we exceeded your expectations and that our staff created such a memorable stay. Our staff is the most important part of our operation and your review says it all!

Thank you again for your stay and we hope to celebrate more anniversaries in the future with you!

Pura Vida
John Picart
john@thespringscostarica.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2019 via mobile

We are a family of 5 from the UK and had a really wonderful stay at the Springs. The hot pools were fantastic, the staff all incredibly helpful and the food excellent. The room on two floors was excellent, we didn’t want to leave! A special thank you to the tubing team who were all excellent as we went down the river, don’t miss this!

Date of stay: August 2019
Trip type: Traveled with family
1  Thank 21puravida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnPcrt, Manager at The Springs Resort and Spa, responded to this reviewResponded August 29, 2019

Dear valued guest!

Thank you for taking the time to it’s positive review and for choosing us as your resort in Costa Rica. Our guides at club Rio are the best and they will all be waiting for you on your return visit!

Thank you again
John Picart
john@thespringscostarica.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2019 via mobile

Loved our tubing with club Rio. It was such good fun. The water level was high and the river was running fast and their fantastic guides made us feel totally safe. All the guides, the bus driver and the photographer Jeffry were so friendly. We loved every minute of it. Highly recommend this activity

Date of stay: August 2019
Trip type: Traveled as a couple
1  Thank Suzi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnPcrt, Manager at The Springs Resort and Spa, responded to this reviewResponded August 29, 2019

Dear Suzi

Thank you for your positive review of our tubing tour. It is one of the many tours we offer at our on-site club Rio adventure center. We think River tubing is one of the best!

Thank you again!

John Picart john@thespringscostarica.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2019

The kids (6, 8 and 11) loved the Springs and all of its amenities including the amazing hot spring pools. We stayed in the family suite with a direct view of Arenal which was quite a treat from its porch. The meals were good, breakfast buffet spacious, though in general we thought the lunches and dinners were overpriced. The staff were wonderfully friendly and helpful, laid back and happy. Worth going for the nearby Arenal zip line tour if your kids are the adventuring type!

Date of stay: August 2019
Trip type: Traveled with family
1  Thank Allie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnPcrt, Manager at The Springs Resort and Spa, responded to this reviewResponded August 29, 2019

Dear Allie,

Thank you for your positive 5star review of our property! We are happy to hear that you and your family enjoyed your stay and hope to have you back soon!

Our management has been made aware of your comments on the food pricing, we appreciate all
Of your feedback

Thank you again!

John Picart
john@thespringscostarica.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2019

From the Resort to the people that work there. From the guides and the excursions we did - everything was amazing. Everyone was so friendly. We enjoyed our stay and can’t wait to go back! Thank you!!!

Date of stay: August 2019
Trip type: Traveled with family
1  Thank Mpschwaiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnPcrt, Manager at The Springs Resort and Spa, responded to this reviewResponded August 29, 2019

Dear valued guest!

Thank you for your positive review and for choosing us as your vacation destination. We are lucky to have such an amazing team and we appreciate you mentioning them.

Thank you again

John Picart
john@thespringscostarica.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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