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Reviewed July 13, 2019

What a tremendous resort. It has everything anyone needs to relax and enjoy a trip to Costa Rica -- fabulous hot springs, excellent spa, terrific food, attentive staff and comfortable rooms with views of Arenal Volcano. Being in the rainforest, there's a lot to do and see. The concierge service was very helpful and made it easy to arrange a ziplining tour and a hike to the volcano. The Springs is about a three-hour ride from San Jose but absolutely worth it.

Room tip: All rooms have a view of the volcano so you can't go wrong with any.
Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank DEQ19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnPicart, Manager at The Springs Resort and Spa, responded to this reviewResponded July 29, 2019

Dear valued guest,

Thank you for your positive review of our property! Were happy to hear you enjoyed your stay and all that we have to offer. We also think the drive is well worth it, a lot of scenery on the way to The Springs.

Conierge will always be ready to set you up with any excursions, restaurant reservations or transportation you may need!

Thanks again!

John Picart
john@thespringscostarica.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2019 via mobile

The Springs is one of the most spectacular resorts I’ve visited. The Springs is located in a beautiful forest with views of the Arenal Volcano. The resort offers many natural spring pools, regular pools, bars, and restaurants. The food was incredible and without exception, the staff was extremely friendly and kind. The Springs offers many great accommodations, such as: houses, villas, large multi-bedroom hotel rooms, and more. The villas, in particular, are luxurious, well-equipped, and come with a golf cart, which is very helpful for getting around the large property. A truly unique and memorable experience.

Date of stay: March 2019
Trip type: Traveled with family
3  Thank Activityinvestigator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnPicart, Manager at The Springs Resort and Spa, responded to this reviewResponded July 13, 2019

Dear valued guest!

Thank you for your positive review. Were happy to hear about your memorable stay. This is what we want all of our future guest to experience! Thank you for your comments!

John Picart
john@thespringscostarica.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2019

We spent 3 nights and wished we had stayed longer. The staff is friendly and helpful. There is a lot of interesting things to do on the beautiful property. My 11 year old son enjoyed all of the pools, the water slide and Club Rio. The food was very good. The rooms were comfortable and spacious. We really enjoyed the private hot spring in our suite. This is a great place for families.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank mwilliams505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnPicart, Manager at The Springs Resort and Spa, responded to this reviewResponded July 13, 2019

Dear valued guest!

We can't agree more! we think our guests need plenty of time to get the full Springs experience. We're happy to hear you chose the Honeymoon with your own private Spring fed jacuzzi, one of our favorites for sure.

Thank you for your review!

John Picart
john@thespringscostarica.com

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Reviewed July 4, 2019 via mobile

We stayed a couple nights with two young kids (6 & 8 yo). Hotel was nice and room was good. No service issues. Natural hot springs down at Club Rio we’re a hit and super nice. Only ate room service which was good enough. Front desk staff seemed very nice during our interactions.

So why 4-star review.

Fishing. Booked fishing for two. Hotel cancelled last minute on us (5:30am for 6am trip) because there was “too much rain the night before”. I fish a lot...BS. They likely didn’t have a guide or two customers wasn’t enough so they cancelled on us. . The on-site animals. When you stay at the sister property (La Paz), the animals are part of the experience. But at The Springs, you have to pay to see them. Just didn’t expect to pay more for that, don’t be surprised. In room tub was kind of gross. Turned the jetted tub on and all kinds of nasty debris shot out all over. So my daughter didn’t get a bath. Tried on the second day two after running it a while the prior night (to flush it out). Not any better. No idea why the jetted tub was so nasty.

Overall I’d stay here again.

Date of stay: June 2019
Trip type: Traveled with family
2  Thank TeamAwesome06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnPicart, Manager at The Springs Resort and Spa, responded to this reviewResponded July 13, 2019

Dear valued guest!

Thank you for taking the time to review our property and for the positive comments. Please accept our apologies that we were not able to meet all of your expectations, we take our guests’ feedback very seriously and please know that we have addressed your comments about the tub and have since corrected this issue.

Regarding your fishing tour, our guides inspect the river and tour operating area previously so we can guarantee a positive and safe experience during the tour. We want you and future guests to know that the natural Arenal River and our varied weather conditions can drastically affect the tour operation.

We are happy that in spite of the issues above you enjoyed the rest of your experience and would stay with us again. At this time please do not hesitate to contact me directly

Thank you again!

John Picart
john@thespringscostarica.com

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Reviewed July 2, 2019 via mobile

This hotel lived up to the high expectations we had for it when we booked it. Everything is top notch at this resort. The pool bar staff (Steven and Oscar) were friendly and were there for us when we needed food or drinks! The activities at this hotel are endless and the staff at Club Rio was so much fun! If you are considering the hotel, move it to the top of your list!!!

Date of stay: July 2019
Trip type: Traveled with family
1  Thank mwicks74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnPicart, Manager at The Springs Resort and Spa, responded to this reviewResponded July 3, 2019

Dear valued guest,

Thank you for you 5 star review!

Yes, Steven and Oscar, what a team! They’re really great assets to our operation and appreciate their hard work!

I’m happy to hear you enjoyed our on-site activities and loved our staff!

Hope to have you back soon!

John Picart
john@thespringscostarica.com

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