My wife and I used Desafio to book 5 activities while we were vacationing in La Fortuna de San Carlos. Two of those were actually better than described: canyoneering in the Lost Canyon, and white river rafting down Rio Sarapiqui. Those were the highlights of our trip, well worth the price and over-delivered by Desafio.
We also thoroughly enjoyed the safari float down Rio Tenorio, where we saw a lot of wildlife in a tranquil float down the river, with an excellent guide. At the time the description of the activity included a visit to an animal shelter, which was not done to our chagrin. We did enjoy this activity though, and found it practical to combine fun with a transfer from Arenal to the beach.
We also booked a zip line/horseback combo to Arenal. It was offered by a third party, and is no longer offered by Desafio. The zip lines and tarzan cable were fun, high in the canopy, long rides and all. However the staff looked bored, took no interest, and acted unprofessionally. The horseback ride was not enjoyable. Note that this is the only time in Costa Rica where I felt we were not treated well.
Finally, we also booked the Twilight Arenal Volcano Hike. Nice guides, knowledgeable. The problems were that we had done most of these trails while on our horseback ride, so we did not see much. Also, the guides did not use powerful night lights, which meant we saw very little. This one was very disappointing, and is absolutely not worth the price.
All in all, good operators, easy to deal with. Knowledgeable staff generally speaking, with the odd exception. They pick you up on time (though one day they showed up 20 minutes in advance...).
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