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Traveler rating
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101 - 106 of 1,834 reviews
Reviewed June 26, 2019

The staff was outstanding. The rooms were clean and cool. Pools all needed some work on their heaters that were very noisy. Great views of the volcano from our personal pool. Food was excellent at their restaurant and breakfast was a nice variety of Costa Rican fare.

Room tip: Enjoy the personal pool with a cup of coffee in the morning while watching the clouds lift from the volcano.
Date of stay: January 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Ben B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KDIEGO, Manager at Hotel Mountain Paradise, responded to this reviewResponded July 2, 2019

Dear Guest,

Thank you for your feedback and for taking the time to write about your experience.
I would like to apologize for not exceeding your expectations.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2019

My sister and I traveled in Feb 2019. Mountain Paradise was our first stop in Costa Rica and was a great start to our trip. The grounds were lush with greenery, dinner meals were delicious, the rooms made you feel like you were in the jungle (actual waterfall shower), We had a jacuzzi literally outside of our rooms on the balcony. The balcony had a great view of the volcano. Pool was not very big but was clean and refreshing. They also had golf carts to take you to the room if you were tired and also to help with luggage. All staff in ALL areas were extremely helpful. A thank you to Christian in the restaurant who went out of his way to make me an iced coffee every morning. Thank you once again! Pura Vida!!!!

Date of stay: February 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank LadyMarmalad
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KDIEGO, Manager at Hotel Mountain Paradise, responded to this reviewResponded July 2, 2019


Dear Guest,

Thank you! Your opinion has an enormous value to us. We feel proud that you have chosen us to be part of your experience. Seeing that you loved your stay at our hotel fills us with joy and drives us to continue exceeding our customer expectations. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2019

I was not impressed with this hotel and their staff was cranky … they won't give you any extra coffee for your room and it's the coffee capital down in Costa Rica …the first one is free and the rest you pay for .. I told them where to put it … food - subpar

Room tip: the walls are paper thin and you can hear everything going on next door ... terrible idea to charge for a cup of coffee
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Linda R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KDIEGO, Manager at Hotel Mountain Paradise, responded to this reviewResponded July 2, 2019

Dear Guest,

Thank you for your feedback and for taking the time to write about your experience.
I would like to apologize for not exceeding your expectations.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2019

This hotel is amazing! We stayed in a villa and had our own pool with a beautiful view of the volcano. The room was well kept and always well serviced. The staff was amazing and we couldn’t have asked for better!

Date of stay: June 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Amanda B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KDIEGO, Manager at Hotel Mountain Paradise, responded to this reviewResponded June 24, 2019

Dear Guest,

Thank you! Your opinion has an enormous value to us. We feel proud that you have chosen us to be part of your experience. Seeing that you loved your stay at our hotel fills us with joy and drives us to continue exceeding our customer expectations. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2019

Loved the hotel. The view of Arenal volcano from our room was amazing! Especially enjoyed the swim up pool bar! Breakfast buffet was very good as well. This was our second time to stay at this hotel and will definitely go back!

Date of stay: June 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank lisanC6512HH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KDIEGO, Manager at Hotel Mountain Paradise, responded to this reviewResponded June 24, 2019

Dear Guest,

Thank you so much for the wonderful review! We are always so grateful to hear that you thoroughly enjoyed themselves and our property. We hope to host you again in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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