Even though wasn't our fist time in Arenal, it was our first time in this hotel.
The room was nice, but it has a funny smell, really big, nice bathroom but when we got there they offer us a reflexology massage wish i though will be nice.
Called to make reservation and they said " no problem will be in your room at 5:30" when i told the lady from the front desk it was the courtesy that they gave us, she was like " ok let me check the space before" , she called and told us that at 7 pm, so we made our schedule to be at 7 for the massage, but surprise they canceled again, so they said at 8:30 in the morning, it was 8:40, no lady no call, and suddenly appears the massage lady saying that our massage was canceled again, and she just could do it at 2:00 pm, ???? our check out was at 12:00 .....
I got really upset because how can they offer something that they are not going to give us??? We didn't ask for, they offer us this massage for free.
Called front desk and they just said " is not my fault".
So we did our schedule around a massage that did not make.
Advice, pay a little more and stay at the Nayara hotel, nicer and better service.
- Official Description (provided by the hotel):
- Home away from Home. ... more less
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- Also Known As:
- Mountain Paradise Hotel
- Hotel Mountain Paradise Costa Rica/Arenal Volcano National Park