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“Great Stay” 5 of 5 stars
Review of Hotel Mountain Paradise

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Hotel Mountain Paradise
Certificate of Excellence
Baltimore, Maryland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Stay”
5 of 5 stars Reviewed February 11, 2013

Clean and spacious rooms with nice extra features like the waterfall shower and private patio with a hot tub. The hotel grounds are beautiful with flowers and hummingbirds everywhere. The staff are fantastic, particularly Danny at the front desk. He was a great help in planning our tours and transportation. The breakfast was decent. The one downside is the wifi is not so great but if you walk around you will find a decent enough signal.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Surfinatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,173 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Atlanta, Georgia, United States
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 11, 2013 via mobile

I was really looking forward to going to this resort. However, it wasn't all that great. To start, we booked the shuttle back to the airport with the hotel. The driver was thirty minutes late in picking us up. To make up for lost time, he drove really fast and I got car sick. Granted, the roads in Costa Rica aren't the smoothest and straightest. But when I booked with another company for the shuttle from the hotel back to the airport, the driver was slower and I was able to nap. So no, the roads aren't too blame.

When we got to the hotel, my friend spoke to the manager about the tardiness. The manager did not apologizeand instead kept emphasizing that we paid a discounted price of $120 for the shuttle versus $140. It was as if they were implying that the lateness should be acceptable since they have us a discount. In reality, because they were late and we didn't speak Spanish, we received help at the airport and tipped the helper. So it all really evened out.

From there, it went down hill. It seemed like because we complained, the front desk was cold to us. They were super friendly to the older guests (whenever we were waiting for the shuttle at the front, front desk staff would always speak to the other guests, making small talk, but not us). I felt like they judged us as young brats who were unruly and being difficult. I wouldn't stay here again.The rooms are nice and all but it's not worth the cold shoulder.

  • Stayed January 2013
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Lan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Oregon
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed February 9, 2013

Upon our arrival (after a long drive) we were met at the door by reception, asked us to sit on the comfortable couch in the lobby. We were brought warm wet wash clothes, and informed us we had been upgraded to a master suite! They took us there in a golf cart and gave us a walk through of the two bedroom suite. Out side the master bedroom in our own private grounds with bushes and flowers, providing the privacy around our own private pool. The master bathroom was impressive as these other reviews have described.
Some of the best part was the beautiful grounds and the variety of flowers, trees etc, which welcomed a wide variety of birds. Each morning we could watch as the scarlet backed tanagers land outside our pool area, and a morning walk around the grounds gave us great birding enjoyment.
If you are a birder, ask reception to contact "Oscar". He guided us on the Hanging Bridges Tour. He is a birder, and offered to take us birding, but we did not have time. He would be delighted to take you birding.

The reception staff was helpful with anything we needed, free shuttle into town on a convenient, schedule, and arranged tours for us as well. Breakfast included, had a very broad variety buffet - from design your own omelet - breads and fresh fruit of coarse, as well as typical local foods.

They did charge an optional $10. extra for wifi in your room, unlimited international calls, coffee and bottled water. The wifi was marginal, sometimes worked , sometimes not so much.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank OhPrettyMoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
la fortuna, cr
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 9, 2013

while the bungalows are spacious and outstandingly decorated, food (dinner!) + sevice leave much to desire. the (beef) steaks are much better and less costly down at la fortuna. the gardens are amazing and one can spot a lot of local animals (i.e. birds + leguans) and the pool with its cosy landscaping is fairly attracting. 3 things, however are spoiling the pool area pretty much: 1) the hot water (it's heated up to 35*c, while the air temp was just 28*c) inside and from the water falls doesn't provide any refreshment, 2) no dedicated rest rooms + showers at the pool side and 3) the keeper at the pool bar doesn't know how to prepare a proper caipi (((-: (+ ist still charging usd 12,5 for 1 cocktail). - summary: we wouldn't recommend this place to europeans, but it might be o.k. for usa citizens, who aren't as fastidious (w.r.t. food, refreshing water and services) as we are.

Room Tip: we were placed at bungalow 109 and we were quite content - though we didn'd use the jacuzzi (ind...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank timm j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yountville, California
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed February 7, 2013

We just returned from Costa Rica, and this was a lovely place to stay. The grounds are beautiful, the rooms large and air conditioned, and the maid service outstanding. We had a private patio and hot tub. The waterfall idea in the bathroom was not my perfonal taste, but there was a great walk-in shower that was fabulous. The pool area is very lovely and was visited by a large, bright green iguana. This hotel also provides a free shuttle into La Fortuna, and they are kind enough to pick up and deliver their employees as well. There are a few minor suggestions that could be made such as a pot of coffee available for self-service. Overall this was a great experience at a reasonalbe price.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Connie651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pembroke, New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 7, 2013

Mountain Paradise is NOT an ordinary hotel/resort. Their amenities are exceptional! We stayed in a Premium Suite (room 101) and felt like we had our own private bungalow in the jungle with an amazing view of the Arenal Volcano. The suite was clean, light, airy and spacious - the waterfall shower was to die for!! The jacuzzi on the patio was also a nice touch!

The grounds are clean and full of splendid landscape along with wildlife. We enjoyed the breakfast buffet every morning and had a lovely dinner (sea bass) in the restaurant. The heated pools of various temperatures that also featured waterfalls were a great place to relax and unwind after a day of touring. The swim up pool bar… Let’s just say… Johitan, the pool bar bartender was AWESOME!!! He kept our spirits flowing and had a fantastic sense of humor – He was up on American FOOTBALL and did not pick on us too much while we watched our beloved Patriots lose the AFC championship.

Magette (spelling?), Customer Service Manager went above and beyond the call of duty to make our stay memorable! He is a class act to ensure Mountain Paradise’s guest get the most out of their stay!

We stayed 4 days / 3 nights and wish that we had spent the entire week at this resort…. We are already planning on a return trip!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank RobinTom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
117 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed February 7, 2013

The grounds here were stunning and very well-maintained. Bird-watchers would be very happy sitting on the porch with a pair of binoculars. The rooms very very large and the air-conditioning was much appreciated. Our maid made amazing animals out of the towels each day and decorated them with flowers/grass to give them eyes and whiskers (very creative and we enjoyed "meeting" the new members of our room each day) - the rabbit was our favorite. Our room had an outdoor jacuzzi and a great view of the Arenal Volcano.
Be warned though...the volcano is no longer active. It is dormant and has been for a few years now. Everything I read before going to Arenal made it sound like you'd see lava and see billowing smoke....but this is no longer the case and don't be fooled by thinking that the clouds at the top of the volcano are smoke.
Like others - we had a huge bathroom with 2 different showers. 1 with about 7 shower heads in various locations....we couldn't figure it out too well and stuck with the hand-held shower. The other shower has man-made rocks and a "waterfall". Had a little trouble with the waterfall too...I'm guessing it would be very similar to bathing in a real waterfall...but the water would splash over the top in different ways so I kept ending up with a lot of soapy water down my face when washing my hair. Others may have better luck!
The breakfast buffet (included in our package) was nice and the food was good. Dinner in the hotel restaurant at night was so-so. Very expensive and I didn't think the food lived up to the prices. One waiter (I don't remember his name) was obviously trying to flirt with the ladies for a better tip...it was really annoying.
Other stuff: There is WiFi in the common areas - but be warned that the hotel will charge an additional $10/day whether you use the WiFi or not. Maybe this was just not included in our original package price but we were very surprised at checkout. There is a room safe and a blowdryer and plenty of towels.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Lara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mountain Paradise

Property: Hotel Mountain Paradise
Address: La Palma De La Fortuna, La Fortuna de San Carlos, Arenal Volcano National Park 183-4400, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#16 Romantic Hotel in La Fortuna de San Carlos
#20 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Mountain Paradise 3.5*
Number of rooms: 46
Official Description (provided by the hotel):
Home away from Home ... more   less 
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Also Known As:
Mountain Paradise Hotel
Hotel Mountain Paradise Costa Rica/Arenal Volcano National Park

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