I am a teacher and was traveling with a group of 24 teenagers on a school trip through Costa Rica for 10 days. We stopped in La Fortuna to visit the Arenal Volcano and stayed here for 3 nights. After our previous hotel didn't have any A/C and minimal internet, our group was relieved to get to a more modern hotel. We enjoyed the previous hotel, but were ready for comfort that we were more used to! All hotel rooms have a balcony that face the pool and volcano. The view is exactly what is portrayed on the photos on the website. The colors are so vivid and the view was incredible! When the sky cleared on a few occasions we were able to get some great pictures of the volcano. The pool area was nice and the students had a great time hanging out there and in the hot tub. Some of our students had problems with the A/C in their room and when we left for the day they told the reception. It was fixed upon their return. Several of us had trouble with the keys not opening the rooms and had to make several trips to reception to have them re-issue them. In our room, the tv didn't work and neither did the refrigerator. When I called to inquire about fixing the refrigerator I was told that someone would try to look at it the next day. Needless to say, it wasn't fixed over the course of our 3 night stay. Many of our students told us that their tvs weren't working either. For the most part, the staff was friendly. Although there was one extremely unfriendly man working at the reception that seemed annoyed to even be there, let alone helpful. Very rude and standoffish. Another employee started talking to our students and inviting them out with him that night, encouraging them to sneak out of their hotel rooms. Luckily, our students told us about him and would never go with him, but we didn't appreciate him even speaking to our UNDERAGED students. The location is right down the street to the city center of La Fortuna. It'd be a bit of a walk, but we took our tour bus and it dropped us off for dinner two evenings. The employees in the restaurant area were the most friendly and were mainly attentive. Unless you wanted coffee in the morning! Overall, the view from the rooms is great and it's a great location if you're planning to visit Arenal and do some hiking. A few of the staff members here and rooms leave something to be desired.
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- Also Known As:
- Magic Mountain Hotel
- Hotel Magic Mountain Costa Rica/Arenal Volcano National Park