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“Not a tree stars hotel!”

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Hotel Magic Mountain
Reviewed December 13, 2012

We was there few days ago. The first impression it´s good, but that change later of the time. We pay hundred something for night, but in our room we don´t have hair dryer, neither refrigerator and the keys...oh my god! The keys never work!! The receptionist (some of the worse thing) it was evident she did not like when we ask for more coffee for our room, her face was very nuisance... but the other girl (Nancy I think) she try to give us solutions every time...the only good thing in this hotel. She recommend us some tours and that was very funny! Breakfast was good. The jacuzzi never was hot but we enjoy the pool area. This place not is a 3 stars...maybe just one!

Room Tip: The third floor have excellent view
  • Stayed: December 2012, traveled as a couple
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1  Thank Antony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 17, 2012

It is located close to the city of La fortuna, which makes it easy to go to town. The staff is really nice and the pool is ok. Rooms are not nice at all. There are too many options around to make this hotel your option...

  • Stayed: November 2012
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Thank FRDR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this reviewResponded December 13, 2012

Thanks for your kind comments about our hotel and services; Your comments are very valuable to us.
We look forward to your visit again, best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

I would not say this place is a five star hotel. It has basic rooms (think motel 6) with better than average pool and grounds. They staff has been very accommodating. The rooms are a bit disappointing- but overall a solid place to stay. Close to town and the volcano. The restaurant is decent and the bartenders make good drinks.

Room Tip: Ask for 2nd or 3rd floor to have a view of volcano
  • Stayed: November 2012, traveled as a couple
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Thank Austinites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

The grounds are kept very well. All rooms have balconies that provide a great view of the volcano, though we went in low season, November...lots of mist all day, so we didn't actually get to see the volcano. There are 2 hot tubs, which sometimes may not be on, so you'll have to let the front desk know to turn it on. There's no switch outside for you to turn it on yourself. Our stay included breakfast at the restaurant on site. The breakfast spread was very typical Costa Rican food, rice and beans, lots of fresh fruits! It's located 5 min from downtown LaFortuna, so you can actually walk to the supermarket and other restaurants if you want, or take a cab, less $5 one way. The beds are nice and firm. The shower head is not very impressive, but sufficient. Oh there's no blow dryers...you'll have to ask the front desk for one.

Room Tip: Bring your own blow dryer. There's a bar on location with very reasonable prices.
  • Stayed: November 2012, traveled with friends
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1  Thank Truebleu11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this reviewResponded December 15, 2012

Dear customer, thanks so much for your comments.

Now we are almost finishing the works that we start, we work all our showers, hot tubs and we are making changes with the blow dryers also with our TVs.

We are improving to give you the best stay the next time.

Regards!

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Reviewed October 17, 2012

This was the first stop on our family vacation. The rooms were a good size and clean. One room was missing a fridge and the other got skipped by the maid service one day. Breakfast was good the first day, but was pretty monotonous after the third. Front Desk personal was very helpful and went above and beyond to make our stay a good one. The hot tubs were not hot. If we were lucky, one of the two would be warm.

  • Stayed: October 2012, traveled with family
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Thank Connie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

We absolutely cannot say enough about how wonderful this hotel is. Our room, 311, was clean, comfortable, tastefully decorated, and had the most amazing view of the Arenal volcano! The AC worked great. The property was well manicured & had beautiful flowers and plants. The pool area was really nice too. The hot tub was not hot, but we found that this is common in all of Costa Rica, since they are in the heat most of the time, they use the hot tub more for the jets, less for the temperature. The staff at this hotel is so full of hospitality, you will feel like they are friends by the end of your stay, even if it's just a few days. Rosabel (I am sure I am spelling her name incorrectly) was so GREAT in helping us with our excursions... so much so that after breakfast one morning, she motioned us to the front desk to let us know that she found our tour cheaper and handed us $50 back!!! How nice was that? She could have pocketed that and we would have never known. She also checked on us after each tour to see how we liked it and make sure we had a good time. We did not hear the same stories from people who stayed in bigger hotels in the area. This is the place to stay in La Fortuna. The Sports bar is a nice place to relax and has 2 for 1 happy hour specials. We ate only breakfast at the hotel, which was included in our package. We thought it was really good. Loved the traditional Costa Rican food! Overall, we would recommend this hotel to anyone. Couple of random tips... ask for the third floor for superior views of the volcano, try La Choza de Laurel for great local food (just after the Burger King), go to Tabacon for the the most natural hot springs, do the combination all day tour... it includes the hanging bridges hike, swimming in the La Fortuna waterfall, hike to the lava fields, Tabacon, lunch & dinner. We had a fabulous time in this area and specifically at this hotel... just wonderful!!! Cannot beat the service & atmosphere!!!

Room Tip: THIRD FLOOR for the best views of the volcano!!!
  • Stayed: October 2012, traveled as a couple
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2  Thank joecaraboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2012

Stayed one night here. Great view of hotel and beautiful pool area. Nice terrace outside to enjoy the view. I usually get annoyed when people write reviews and complain about little things. However, we looked forward to having coffee on our terrace in the early morning while enjoying the view, but there was no coffee next to the coffee maker. Thinking this an oversight, I went downstairs to the lobby to get some. The desk clerk asked the housekeeper and I was told they had no coffee for the rooms, but they might get some later. Not much help. They did have a good breakfast starting at 7am. Also, it gets light at 5:30 am, so it's great to get an early start sightseeing at Arenal. Would definitely stay here again (but might bring my own coffee for the room.)

Room Tip: Get the second or third floor for the view.
  • Stayed: October 2012, traveled as a couple
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Thank pittpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Magic Mountain

Address: La Fortuna Rd., Arenal Volcano National Park, La Fortuna de San Carlos 00000, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in La Fortuna de San Carlos
#17 Romantic Hotel in La Fortuna de San Carlos
#21 Family Hotel in La Fortuna de San Carlos
Price Range: $83 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Magic Mountain 3.5*
Number of rooms: 44
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Also Known As:
Magic Mountain Hotel
Hotel Magic Mountain Costa Rica/Arenal Volcano National Park

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