My husband and I booked a three night stay here for our honeymoon in December. We made the reservation 7 months ago and prepaid in full. We received two confirmation emails for our stay. When we arrived, however, we were made aware that the hotel was full and they had booked us into a different hotel and that they were unable to do anything else for us. Despite having intentionally chosen this hotel, received confirmations indicating that no further follow up was needed, and paying in full, we found ourselves staying in an entirely different, much larger hotel, for our visit. The Manoa made no attempt to contact us prior to our visit despite having our contact information, instead, giving us this surprising news as we arrived after a full day of travel. Although the hotel has many positive reviews, without a guarantee that you'll actually be able to stay here, I don't recommend taking the chance. We didn't expect it to happen to us, but it did, and it seems there was nothing we could have done to prevent it. The hotel's lack of regard and reliability was shocking and although we really enjoyed our vacation, I would never consider staying at a place that would do this to guests.
- Official Description (provided by the hotel):
- Arenal Manoa Hotel is a beautiful Arenal hotel to relax and enjoy the marvelous view of Arenal volcano in Costa Rica. Surrounded by gardens, pastures and animals, our rooms have been designed so that each one offers you a panoramic view of the Arenal volcano. Our visitors can take advantage of our spacious gardens for walking and meditation as well as the opportunities to see the daily operations of a typical Costa Rican farm. ... more less
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- Also Known As:
- Arenal Manoa Hotel And Spa
- Arenal Manoa Hotel La Fortuna De San Carlos
- Arenal Manoa Hotel Costa Rica/Arenal Volcano National Park