First of all, I must say that this hotel has the friendliest staff ever. When we arrived, Diana the receptionist greeted us and explained everything in detail. We were escorted to the room which looked very nice and had a little porch that faces a small local forest. The place was lush and beautiful. After we checked in though I smelled mould. I sat on the bed and it felt a little moist. I asked if there was a less damp cabin available but I was told it was the last available cabin so the staff offered to bring a dehumidifier. It was brought in the room and I wanted to switch it on but it turned out it wasn’t working. I then thought that maybe air conditioner would help but it wasn’t working either. :-) It was almost comical. The staff dried our linen, towels and brought an air refresher into the room.
We were told that rooms felt damp because it was rainy season and all rooms were a bit moist. We gave up and went to the hot spring where we found a very nice family who were very positive and funny. When we came back, owner’s son fixed the AC.
The location is good if you have a car. We did not have a car so we had to book a taxi everywhere we went. We were told they have a driver with a car but we never saw it. We later found out that they just call a local taxi from La Fortuna. We spent a lot of money on taxis. A ride into town was around $8 each way but the most ridiculous was when we were asked to pay $16 to go 2 miles to the Tabacon spa. We hired a tour guide with a car and he showed and drove us around. It was only slightly more expensive than renting a car so it was totally worth it as he was very knowledgable and was a professional scientist - botanist, biologist, anthropologist. (Email me for his contact details.)
Hotel serves breakfast which was good. The coffee and fruits were good but daily casada gets old after a few days. The most beautiful thing about breakfast is birds. The most majestic birds fly to the tables to pick some food and they are not very afraid of people. What we also observed is that the owner is very kind. If someone comes late for breakfast she would still serve them and even bring them individual food with some extras. The owners are extremely nice. They are taiwanese immigrants and all members of the family are very sweet. They came spoke to us during breakfast and chatted to us in the lobby in the evening.
It's a great place but slightly ran down. If owners invest a little more into fixtures, the hotel would be a lot better.
- Official Description (provided by the hotel):
- Surrounded by lush tropical rainforest of the northern hills of Costa Rica, Hotel Kokoro Arenal is the perfect hideaway retreat blessed with untouched flora and fauna and a panoramic setting overlooking the majestic volcano of Arenal. At Kokoro Arenal, each of our carefully designed eco-villas offers a stay in a cozy family oriented style, with charm, and a service approach prepared in a joyful, attentive, and sustainable way. The lodging grounds also invite you to dip into the hill-top swimming pool, tropical hut with hammock, and explore our tucked away rainforest trails. With our Kokoro ‘heartfelt’ ways, we aim to revitalize your senses and share with you a vibrant experience in the Costa Rican tropics. ... more less
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- Also Known As:
- Kokoro Arenal Hotel La Fortuna De San Carlos
- Resort Kokoro Arenal
- Hotel Kokoro Arenal Costa Rica/Arenal Volcano National Park