We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Promised a refund never received”
2 of 5 bubbles Review of Arenal Green Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Arenal Green Hotel
Certificate of Excellence
Winston Salem, North Carolina
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Promised a refund never received”
2 of 5 bubbles Reviewed March 8, 2014

We had some issues with our room and were promised a refund. the guy at the desk even shook my hand and said No Problem. It has been two weeks and i have not received the refund nor anymore contact from the hotel...which is more like a hostel. The positives- the staff are friendly, it's close to la fortuna waterfall- but you still need to take a taxi. the shower water pressure is nicer than some of the other nice places we stayed. the breakfast is decent. who ever cooks the eggs does a great job.
negatives- the beds- you could feel the metal coils pushing in to your back. It is not close to very many things and you'll need to take a taxi everywhere. to the volcano and back it was 50 dollars taxi ride. to the small town it was between $3 and $4 depending on the driver. They describe the walk as nice but really you're walking on a slightly busy street with no sidewalks. not a terrible walk but not the best either.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julien p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

431 reviews from our community

Traveler rating
    280
    114
    27
    7
    3
See reviews for
95
223
15
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
bobflash@comcast.net
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 6, 2014

The good sized room had a small refrigerator and satellite TV. It was clean and comfortable. Although there was no chair in the room but there were two chairs and a table on the front porch.
A very good breakfast was included in the room rate.
Since my GPS had a tough time finding the hotel, I suggest you get there before dusk. You need a car to take full advantage of the area. Management directed us to the tourist office downtown to buy guest passes for Baldi Hot Springs. At $40 per person including a large dinner buffet this was an economic was to enjoy the hot springs. Bring your bathing suit and your beach shoes to soak in the many sculptured fountains.

The hotel is located on the road to the famous La Fortuna waterfall. The view from the top is limited my new construction and they said that there are no major viewpoints until you reach the
of a long steep trail. The hammock shop on the road to the waterfall has is worth a stop for an unique person and more items than just hammocks.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobFlash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed February 23, 2014

We ended up staying here for one night as our original hotel had some maintenance problems. It was nice, clean and Melvin was great. The room was dimly lit and could use some updating. There was no a/c, so it was hot when we arrived, but became very cool during the night. The blankets could be a little thicker.

What made the stay was the staff. My wife had fallen in town and bruised her knees. We asked for some ice and they had none, but walked up the street to get some from someone's home. That's service!

Breakfast in the morning was a choice of an american breakfast or the typical Costa Rican breakfast. Being a lover of fried plantains, I went for the typical and it was very good.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MizzouMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 15, 2014

We stayed at Arenal Green for three nights and really enjoyed our time there. The location is great-- it's close to La Fortuna and is actually quite a nice walk (or a very inexpensive cab ride). We felt very welcome right away. I'm sorry to say that I forget the owner's name-- I'm terrible with names!-- but he was such a nice guy and so great with his guests. He really cares about each guest having a great experience. We asked him to recommend a restaurant in La Fortuna, and he told us about NeNe's, where we had an absolutely fantastic meal and wonderful service. He was also more than willing to help us book different activities, which we would have taken advantage of if we hadn't already booked them through Anywhere Costa Rica.

We were in cabin #4, which was perfect for us. The cabin was really nice, with a huge bathroom. It had a private, romantic feel to it, and came equipped with a flat-screen TV (although we never watched it) and a great little porch where we ate lunch one day.

Breakfast at Arenal Green was excellent-- we had the choice between Typical and Americano every morning and both were great. On our last day there, we had a shuttle picking us up very early, but the owner made sure that we got a full breakfast even though it was before the scheduled breakfast hours. This was above and beyond what we expected and we really appreciated it.

We highly recommend Arenal Green for anyone looking for a peaceful place to spend time in the La Fortuna area. You won't be disappointed!

Laurie & Steve

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LaurieEFlynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harpswell, Maine
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 8, 2014

This was a sweet little spot outside of town. It's possible to walk in to town but highly recommend having a car if you stay here. My friend and I had cabin #4 which was basic with 2 queen sized beds, a bathroom with a great shower, a kitchenette and a cute porch. One night was very cold and I slept in extra clothing to stay warm since there are not heaters in the room. Every other night was very comfortable. The breakfasts were great. Melvin and German were very helpful. My Spanish is fairly lousy but they spoke English. Plenty of parking was available. The property is well maintained. Unfortunately they were building a new structure at the front near the restaurant which made for a less than relaxing morning meal. Price a little high for what we got, but overall a nice experience.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaineaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina, Puerto Rico
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 8, 2014 via mobile

This hotel is a very quiet, peaceful hotel. Clean as it can be. The Hotel host , Melvin made my experience just the best in my 3 nights stay in la Fortuna. He accommodated to my needs and not the other way around like we are used to in U.S. He made sure we knew how to move around every day and always offered alternatives, ideas and information for us to plan our day better. Never felt the pressure of doing something I didn't want , on the contrary, I felt they were really making sure I had the best time I wanted to have while I was there. The breakfast were delicious and all the staff was extremely friendly without being disrespectful. not 5 but 10 stars to customer service experience. The 'patron' , George was also there every day to say good morning and even gave us a ride one day to the town. I really felt like I was at a friends home vacationing. Pura Vida!

Stayed February 2014, traveled with friends
Helpful?
Thank Margo_Sher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
151 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed February 7, 2014

Spent three nights at the Hotel Arenal Green. Great location, far enough away from town to be quiet, with beautiful views of Volcano. Would recommend having a car or getting anywhere from here is a bit of a walk or would require a taxi.. Great breakfast, cozy, comfortable rooms with lovely front porches to read or simply relax on, and absolutely wonderful staff. A special thank you to Melvin who was so friendly and kind throughout our stay.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these La Fortuna de San Carlos hotels
1.6 mi away
Hotel Lomas del Volcan
Hotel Lomas del Volcan
#9 of 60 in La Fortuna de San Carlos
4.5 of 5 bubbles 1,412 reviews
3.9 mi away
Volcano Lodge & Springs
Volcano Lodge & Springs
#14 of 60 in La Fortuna de San Carlos
4.5 of 5 bubbles 2,751 reviews
0.3 mi away
Casa Luna Hotel & Spa
Casa Luna Hotel & Spa
#10 of 60 in La Fortuna de San Carlos
4.5 of 5 bubbles 1,251 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel Rancho Cerro Azul
Hotel Rancho Cerro Azul
#6 of 60 in La Fortuna de San Carlos
5.0 of 5 bubbles 544 reviews
3.6 mi away
Arenal Manoa Hotel
Arenal Manoa Hotel
#12 of 60 in La Fortuna de San Carlos
4.5 of 5 bubbles 1,768 reviews
1.1 mi away
Hotel Bijagua
Hotel Bijagua
#1 of 42 in La Fortuna de San Carlos
5.0 of 5 bubbles 311 reviews
Show Prices
Show Prices
Show Prices

Been to Arenal Green Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Arenal Green Hotel

Property: Arenal Green Hotel
Address: | 1 km west of the entrance to Rio Fortuna Waterfall, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Spa Wheelchair access
Hotel Style:
Ranked #8 of 42 B&Bs / Inns in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Arenal Green Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Arenal Green Hotel offers a unique experience and a personal touch to your individual needs as our guest. There are six modern, air conditioned cabins and one villa which are constructed from native wood. Even with the individual cabins, there is a feeling of family and a bed and breakfast environment. We offer a peaceful, friendly and intimate atmosphere for our guests from afar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Hotwire, Hotels.com and Priceline so you can book your Arenal Green Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Arenal Green Hotel Costa Rica/Arenal Volcano National Park

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing