Hi spaggia,
First of all, we would like to thank you for taking the time to share your opinions and comments about your experience at Arenal Springs Resort & Spa. It has been a pleasure to have you here with us during your vacation time. We are glad because of the fact you liked our cozy and clean rooms, our relaxing hot springs and cold water pools, and our spectacular view of the majestic Arenal Volcano from the tranquility of your room. On the other hand, we are so sorry because of the fact you disliked our three different various food options, every comment will be taken into consideration with the idea of improving and becoming a better hotel. As a matter of fact, we do care about service and attention; therefore, reading your feedback of the restaurants tells us there may be to do something to improve, again thanks a lot for your feedback. We hope you will come back one day in order to give us the chance to make you feel better in terms of attention. Thanks a lot for visiting us.
Kind regards from all the staff of Arenal Springs Resort & Spa