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Reviewed April 20, 2019 via mobile

This is a great hotel especially if you have a family.

Each bungalow is so spacious and well thought out; each has a car spot, ground floor balcony, coffee/tea maker, fridge with an introductory complimentary Coca Cola and water, hair dryer, comfortable bedding (amazing thick pillows), small ironing board, safe, sweet scented moisturisers/shampoo/conditioner/soaps, little bed chocolates and pretty shower area.

They even ask if you’d want your room service twice a day which I’m sure fussy travellers would love. They display their support for corporate social responsibility in your rooms by asking you to please save water/turn off lights if they aren’t in use. I really appreciated that.

With one cold pool on offer, the rest of them range from warm to hot (up to a 40 degree pool) and are very well maintained. You can have snacks like burgers or fajitas and sushi in or by one of the heated pools which was quite fun. Breakfast has a variety of items including omelettes and traditional sweets and savoury items like cheese tortillas and sweet bananas.

The hotel has buggies that take you to and from your rooms as the complex is quite large. Just dial reception and ask for one!

If you would like to head to La Fortuna for lunch or dinner, they taxis will either charge a flat US $10 or put the meter on.

The convenience shop on site is great and is open until 10pm and has souvenirs that are very well priced and snacks.

Overall good service and has everything you need for a lovely holiday.

If you do not like to stay with families and children, then I wouldn’t recommend you stay here.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank Katibee87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RecepcionASRS, Director de Recepción at Arenal Springs Resort and Spa, responded to this reviewResponded May 4, 2019

Hello Katibee87!

First of all, we would like to thank you for selecting Hotel Arenal Springs Resort & Spa as your destination in Costa Rica, it has been a great pleasure to have you here with us during your vacation time. We are totally glad to know you and your family had an amazing time and enjoyed everything from beginning to end. It is pretty good for us to know you liked a lot our accomodating and clean rooms, our relaxing hot springs and swimming pools, our extensive and delicious breakfast buffet, and our great service and attention. No doubt, we really care about making our guests satisfied and happy, so thank you so much for taking the time to share your opinions and comments about your experience with us. We look forward to having you again.

Kind regards from all the staff of Arenal Springs Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2019

I think we chose the wrong hotel. This is a large American style resort which, rightly, attracts families. Our room was fine, very clean, large and well equipped with a small patio and excellent view of the volcano. Some rooms are quite a walk from reception but the shuttle service was good and the gardens were well tended. The pool areas were not great, the sun beds were very basic and there was insufficient shade. The hot pools were exactly that - HOT! The main pool was a bit grimy and primarily geared to the pool bar customers, not great for swimmers. We ate dinner twice, once in the Italian style restaurant and once at the Costa Rica buffet night. Neither meal impressed and the atmosphere was more canteen than hotel restaurant. Breakfast was the usual buffet and was very ordinary. I would not go again.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank lambley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RecepcionASRS, Director de Recepción at Arenal Springs Resort and Spa, responded to this reviewResponded April 22, 2019

Hi lambley!

First and foremost, we would like to thank you for taking the time to give us a review, we have always thought that every comment and opinion is helpful to improve and become a better place to stay. We are glad to know you liked our well-equiped, spacious and clean rooms;besides, it is really nice that you enjoyed our great view of the amazing Arenal Volcano. On the other hand, we are so sorry because of the fact you ended up your stay unsatisfied, we aim to make every vacation an unforgettable experience; therefore, we will work on the aspects mentioned with the idea of getting further satisfied guests.

Kind Regards from all the staff of Arenal Springs Resort & Spa.

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Reviewed April 10, 2019 via mobile

This is a wonderful hotel with a beautiful view of Arenal volcano!
We were so impressed with the comfort and layout of the bungalows.
We also couldn’t get over how peaceful it was, after a long day of travel it was wonderful to settle and relax in the hot springs!
I highly recommend the 6:30am yoga, it’s very well done.
The hotel is perfectly situated to easily get to excursions or a short $10 cab ride into La Fortuna for dinner.
The staff here are outstanding, they are so quick to respond to any request. A special shout out to Stevan at the pool bar, he was so lovely, and all the staff at the breakfast buffet, made our stay that much nicer :)
Muchas gracias!!!!

Date of stay: April 2019
Trip type: Traveled with family
Thank Florence905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RecepcionASRS, Director de Recepción at Arenal Springs Resort and Spa, responded to this reviewResponded April 22, 2019

Hi Florence905!

First of all, we would like to thank you for taking the time to share your opinions and comments about your experience at Arenal Springs Resort & Spa. We are glad to know you had a great time and as a consequence you enjoyed everything from beginning to end. It is amazing that you liked our spectacular view of the majestic Arenal Volcano, our beautiful and peaceful facilities, our relaxing hot springs, and our outstanding service and attention. No doubt, reading your review makes us proud of our effort to give nothing but the best. Thanks a lot for selecting our resort to spend your vacation. We look forward to having you one more time.

Kind regards from all the staff of Arenal Springs Resort & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2019

A beautiful place to stay, we loved our rooms, well equipped, clean and quiet with a view of the volcano.
Breakfast was very good, we had dinner at the resort as well and it was excellent.
We enjoyed the various swimming pools - also perfect the grandkids.
A big grassy area where kids could run and play after the long car ride - perfect.
Great location for going into town or to the various attractions in the area, we did the hanging bridges, again great fun for kids.

Date of stay: April 2019
Thank Renate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RecepcionASRS, Director de Recepción at Arenal Springs Resort and Spa, responded to this reviewResponded April 19, 2019

Hi Renate S!

First and foremost, we would like to thank you for selecting Arenal Springs Resort & Spa to spend your vacation time. We are delighted to know you had a great time and enjoyed your stay too much. It is really nice the fact that you loved our cozy and clean rooms, our spectacular view of the mervelous Arenal Volcano, our delicious and extensive breaklfast buffet, and our relaxing hot springs and swimming pools. Thanks a lot for sharing your opinions and comments, we appreciate the time it took. Definitely, we hope you will come back to continue providing nothing but the best.

Kind Regards from all the staff of Arenal Springs Resort & Spa.

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Reviewed April 6, 2019

Beautiful hotel, spacious and lush grounds. Amazing food at the Italian restaurant and Sushi bar. The hot springs were great. We were welcomed with a drink and a cold towel when we arrived. There is yoga in the mornings and a free gym. they provided us with a roll away bed as requested. Memorable stay.

Date of stay: March 2019
Thank 253Bernadette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RecepcionASRS, Director de Recepción at Arenal Springs Resort and Spa, responded to this reviewResponded April 19, 2019

Hello 253Bernadette!

First of all, we would like to thank you for selecting Arenal Springs Resort & Spa as your destination in Costa Rica, it has been a great pleasure to have you here with us. We are happy to know our hotel was beautiful and perfect for your vacation. It is really nice the fact that you liked a lot our spacious grounds, our delicios various food options, our relaxing hot springs, and our amazing service and attention. Besides, we are glad you enjoyed our free yoga classes. Thanks a lot for taking the time to give us a review. We appreciate it !

We look forward to having you again.

Kind Regards from all the staff of Arenal Springs Resort & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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