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Arenal Springs Resort and Spa
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Reviews (2,756)
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Reviewed July 30, 2008

We really enjoyed Arenal Springs Resort. It was a connecting hotel for us so we weren't able to stay as long as we liked. They welcomed us with a "Bienvenidos!" cocktail which is much needed after the windy roads to the hotel. The pool and wet bar was great. Breakfast was decent and the room was clean and quite romantic with a beautiful landscaped shower and spectacular view of the volcano. We didn't have any problems with service, in fact they worked around our schedule and let us check out early while we were out on our excursion that morning. Very nice, place.

  • Stayed: July 2008, traveled as a couple
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Thank TexasTravelingCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded February 28, 2016

Dear guest thank you very much for choosing us for your holiday and thank you for taking your important time to write your valuable comments.
hope to see you back soon.
thank you very much and blessings.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2008

Before getting into my review, let me just say that many of the not so nice reviews seem to be based on things out of the control of the hotel or poor planning. We had a great stay, and while not perfect in every way- found this spot to accomodate us nicely.

Pros: The first thing we noticed was the distance from the road. Many of the hotels in La Fortuna are right on the main drag, Arenal Springs was set back a ways which we were happy about (even though it is a bumpy way back from the road). The cabañas were newer and featured the beautiful showers with plants, stone, and trickling water (see photos). Views of the volcano were great (when the clouds moved away) from our rocking chairs on the front patio. We saw it erupt on our first night there. As for the other hotel features, the tour desk was very helpful in assisting us in arranging a last minute canopy tour during our stay (used Los Canyones and highly recommend them as well). Breakfast (included in the price) was typical Costa Rican fare and provided us with the energy needed for our excursions.

Cons: The foam mattresses that seem common in the country are not comfortable, and after a week of sleeping on them your back will feel it.

Definitely worth a stay and should our travels bring us back to Arenal, we will repeat our business :)

  • Stayed: November 2007, traveled as a couple
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Thank CosioFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded February 28, 2016

Dear guest thank you very much for choosing us for your holiday and thank you for taking your important time to write your valuable comments.
hope to see you back soon.
thank you very much and blessings.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2008

I would NOT stay here again. First, we arrived late to find that only two bath towels were provided for the four of us. This was only a minor inconvenience, but things went downhill from there. Our card key did not function on two occasions (no, we didn't get it wet). Once, late at night and we had to brave through the rain to get the issue resolved. The second time it happened when we were in a rush to get packed and checked out. But THE BIGGEST ISSUE WITH THIS HOTEL WAS THE POOL TOWELS. They have some kind of scam going on. We were given four cards to exchange for towels. We made the mistake of opting for 4 clean towels instead of demanding our cards back and two of the cards disappeared (the pool guy must have lost them). At any rate, despite the fact that we had their four towels to return, they charged us $40 for the lost cards - CARDS THEY LOST.

On the plus side, the breakfasts were good and birdwatching on the grounds (as well as howler monkey spottings near the property) was quite nice. But being held financially for the incompetance of their own staff left a bad taste in my mouth.

If you do stay here, BRING YOUR OWN TOWELS.

  • Stayed: July 2008, traveled with family
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5  Thank hedgewriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded February 28, 2016

Dear Guest, we are very sorry not to have fulfilled your expectations and hope that your next vacation these are full of great memories and great experiences.
thank you very much and blessings.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2008

My wife and I just returned from our 2nd trip to Costa Rica. We love the country and have traveled extensively both within the U.S and internationally. I’ve stayed everywhere from campgrounds and hostels to B&B’s and nice resorts…yet through all my travels, I've never been to a hotel that I would warn people not to go to--until now.
So you understand, I believe that the service and integrity of a hotel are much more important than amenities...
Arenal Springs property is nice enough (bugs everywhere—but hey you’re in the rainforest)--with nice views of the volcano (non-lava side) however Arenal Springs fails miserably with regard to service and integrity.

Below are a few instances:

A. We arrived at Arenal Springs in the evening by private transfer and when we got there, an 18-wheeler was stuck blocking the entrance. Our driver repeatedly called the hotel asking for them to send a golf cart to pick us up. The hotel refused—stating we should walk the 1000 meter unpaved, unlit road ourselves, while carrying our luggage. Finally, after 40 minutes of waiting and calling the hotel sent a cart to pick us up.
B. Arriving late we decided to eat at the properties restaurant. The waitress greeted us by throwing the menu’s at us. We decided to stay as we were hungry and there was no way out of the resort anyway (the blocked 18-wheeler). When we finished we asked her whether the tip was included on the check…she claimed it was not—but we later found out it was.
C. We met with the hotels concierge who referred us to a hike called “Los Tucanes” up Arenal volcano. He proceeded to call us a car service with a $40 round-trip charge. The driver was to drop us off and pick us up 2 hours later once we finished the hike. Unfortunately, the trail had been closed by the government weeks before we arrived in Costa Rica, leaving us stranded for 2 hours until the cab returned. When we returned to the hotel, the manager blamed us for the problem—stating it was our responsibility to know that the trail was closed—not the concierge who sent us there. Needless to say, our request for a refund of the round-trip cab fare was rejected as was our request to speak with the hotels owner.
D. Often times when traveling I use hotels phone service, rather than my cell phone—typically the rates are competitive or cheaper then international cell usage. But not here…
I used my credit card to charge to phone calls through the hotel and was charged $41 and $43 for two 5-minute phone calls. The charges were over $5 per/minute and an additional $15 connection fee.

This last rip-off should tell you all you need to know about this resort…visitor beware

  • Stayed: June 2008, traveled as a couple
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12  Thank yzw200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded February 28, 2016

Dear Guest, we are very sorry not to have fulfilled your expectations and hope that your next vacation these are full of great memories and great experiences.
thank you very much and blessings.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2008

My wife an I were there as a part of a Carvan tour.
Spectacular view of the mountain, excellent food. Never tried the pool but it looked fine. The grounds were immaculate and very nicely landscaped. The staff was polite and helpful. We had a duplex- type cabin with a great view of the volcano. Very good birding on the grounds in the early am.
I'd go back in a second.

Tom S.

  • Stayed: April 2008
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Thank Caper1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded February 28, 2016

Dear guest thank you very much for choosing us for your holiday and thank you for taking your important time to write your valuable comments.
hope to see you back soon.
thank you very much and blessings.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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