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Arenal Springs Resort and Spa
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Reviews (2,685)
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Reviewed October 3, 2013

My wife and I stayed at Arenal Springs on our honeymoon and could not have selected a better resort. From what we saw of similar resorts in the area, Arenal Springs Resort is the place to stay.

Our room was comfortable, spacious, clean, and well appointed. The shower is to die for and the hot springs are incredible! Our room looked onto the Volcano and the nightly thunder/lightning storms were amazing to watch! (Not to worry though they have outstanding staff driving around in golf carts so you never have to get wet!)

The resort was the perfect size and was not busy at all. The swim up bars and snack hut are great touches and so convenient for a relaxing day by the pool.

If the resort itself wasn't enough to impress us, the staff at Arenal Springs sure was. We have never seen staff pay such close attention to detail, and as a manager in the hospitality industry myself, I must say I would hire every single staff myself to work at my hotel too!

If you have a chance to book a treatment at the spa, we HIGHLY recommend it, it was amazing!

Thank you so much for the incredible, memorable, beautiful stay, and impeccable hospitality. Without a doubt, I would highly recommend this resort to anybody and everybody traveling in the area, and cannot wait to return ourselves!

Room Tip: The smaller room numbers are closer to the hotel's amenities.
  • Stayed: September 2013, traveled as a couple
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Thank CanadianTravel91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded October 24, 2013

CanadianTravel91 thank you very much dear friend, is very good to see that you had a nice experience here with us, all employees of the Hotel Arenal Springs we send greetings and blessings, also want to say that you will always be welcome here and we hope to see you soon.

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Reviewed September 28, 2013

We stayed during August and thoroughly enjoyed the hotel. Since we flew from the UK (no direct flights) we came via Miami which was the quickest (and best value) route I could find .... although due to a lack of staff at Miami Airport (there was a sign up saying due to federal cuts) the flight transfer there was a nightmare with huge queues (strangely you have to enter through US immigration and then re-enter through all the customs checks again rather than merely being in transit, so with long queues to get in and then immediately back out of the US, we ended up running for our connection despite having 2 1/2 hours available)! [Top tip for UK travellers - despite the fact you are merely changing plane in US you still need the ESTA visa....a fact I very nearly missed!].

We took the hotel transport from San Jose airport to the hotel which made it a very long days travel and we arrived late at night. We awoke however to a fabulous view of the volcano and hummingbirds outside of the windows.

Another top tip however, it was very cloudy throughout our stay so the volcano was only fully visible for a few hours of our stay .... if it's visible get your photo's taken! August weather despite being the rainy season was mixed - temperatures were warm even when raining and there was also plenty of sunshine.

The pools are great with various temperatures and the landscaping throughout the whole property is sublime.

The rooms were great. We didn't find he beds too hard but I guess that's a matter of taste. What surprises me more is some of the comments on the meals. I don't know if we were just lucky but we found the food very tasty and very well presented by friendly staff - that's also the view of my two teenage daughters who don't give such praise lightly!

The hotel is well located for a variety of activities. They were very helpful in advance of our stay in helping us plan what to do. We did zip-lining, grade 4 white water rafting and the waterfall rappelling - all three of which were awesome. As an added bonus the white water rafting ended by taking us to a farm for a tasty local meal and we were given a tour and shown how chocolate and sugar cane are harvested in the area. The hotel were great at listening to the level of experience you were looking for and advising accordingly. We had 4 nights (only 3 days) and highly recommend both the hotel and Costa Rica in general - what a fabulous country!

Room Tip: I don't think think there are any bad rooms here - all seemed to have a great view of the volcano. Rooms are effectively semi-detached bungalows, the only downside (as pointed out by other reviews) being the sound proofing between rooms.
  • Stayed: August 2013, traveled with family
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Thank XpuHaFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded October 24, 2013

Hi XpuHaFan thanks for your comments, and all workers in the Arenal Springs Hotel we thank you for choosing us as your hotel, the employees working in the kitchen every day they work hard so that the quality of the food is every time better , we know that every day is a new challenge but thanks to your comments gives us energy to continue to improve, thanks again and hope to see you soon.

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Reviewed September 27, 2013

Beautiful property that was too close to nature for my wife's liking. She spent the better part of the evening pointing out each creature that entered our room. The open air bathroom was a bit too much for her. The room that we stayed in didn't have anything wrong with it by my account. It's not the Hilton, but I thought it was satisfactory.

The pool and hot springs area was incredible. We could have stayed there all evening.

The breakfast buffet in the morning was very well done.

  • Stayed: October 2012, traveled as a couple
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Thank CJ_Potter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded October 24, 2013

CJ_Potter Hi thanks for your comments and clear that we understand your wife, here in the rain forest where we live is very common to have high biodiversity and many people feel much inaccuracies, but we work hard every day to make our customers feel more comfortable as possible, and hope to see you again very soon.

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Reviewed September 22, 2013

This Resort provides everything you could want in a rest and relaxation vacation, yet when you need to get some exercise or an adrenaline rush, it's all within a 20 minute ride away. The luxurious vegetation surrounding the property and the 4 naturally hot spring pools, coupled with a swim up bar and sushi bar, make this a memorable spot. And all within a stone's throw of the impressive Arenal Volcano that dominates the skyline. Rooms 901 and 902 have the best view. Would certainly come back to stay again.
Our only comment would be the food in the main restaurant was not up to the excellence of the overall resort.

  • Stayed: September 2013, traveled as a couple
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Thank pmcleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 26, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

My family and I stay at The Springs for 5 days. Price wasn’t too bad and the staff were okay – not very friendly.

Pros:
- Yummy welcome drink
- SPACIOUS cabins!!
- Beautiful rooms
- Each room has gorgeous trees/nature surrounding it
- FANTASTIC view of the volcano
- Breakfast is good – plenty of room to sit and lots of food
- Has a hot spring/wet bar

Cons:
- Due to nature of room – LOTS of insects + found 4 lizards in room. Can’t help this given the nature of the suites
- Free Wi-Fi but it’s EXTREMELY SLOW!
- Food is PRICEY!
- Pool/wet bar is FULL!! Two small pools completely packed
- Takes FOREVER for room service/carts to come over when requested

So both good and bad. Will I visit it again – possibly not. Will I recommend it to my friends – can’t say I won’t either.

  • Stayed: August 2013, traveled with family
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3  Thank BazAlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 26, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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