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Arenal Springs Resort and Spa
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Reviews (2,805)
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Reviewed September 11, 2013

This resort is beautiful. The birds and flowers are plenty and varied. The hot pools are all over the place with different temperatures to please everyone. There is also a refreshing cold pool.The rooms were big and very cleanl. You get a great view of the volcano from your bed so you can make this the first thing you see when you open your eyes is you keep the curtains open. The sushi restaurant is very nice and the cocktails are yummy at the pool bar. We had to call for service in the room a couple of times and they came right away.

  • Stayed: August 2013, traveled with family
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1  Thank Giselle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 12, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

We stayed at this resort during our honeymoon and it was fantastic. Starting from our arrival we felt very pampered. The property is beautiful with lots of birds visiting early morning. Arenal volcano, though dormant, is spectacular and every room has volcano view. It was just breathtaking. They have their own hot springs with bar which were nice and relaxing and not crowded.Tour manager helped us arranging all activities and even gave us some discounts. Rooms are beautiful. Bathrooms have their own little garden. Rooms were clean and very nicely maintained. I wish we stayed here more. The only downside was expensive food but it was nice and we decided to pay them more than paying for cab.

Room Tip: Any room will be perfect
  • Stayed: September 2013, traveled as a couple
    • Value
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Thank shreya s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 12, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013 via mobile

If u visit the country make this a 2 day destination. Remarkable waterfalls direct from the mountain to you. The grounds are manicured and the rooms are beautiful. Be sure to visit the spa as it offers a world class massage service. I believe our couples massage was under a waterfall. It was delightfully relaxing especially with the natural surrounding.

  • Stayed: October 2012
    • Value
    • Location
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Thank Rick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 12, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

Our family of four traveled here with another family and some friends, and thought the Arenal Springs Resort and Spa offered something for everyone. There are multiple pools, all offering a different water temperature with some supposedly heated by the thermal pools of nearby Arenal Volcano. Water falls and beautiful landscaping are all around the property.

The largest pool has a swim-up bar with nearly endless pina coladas, which magically appear as you waive your color-coded bracelet (obtained at check-in and serves for easy room charges). Next to this, another pool with swim up sushi bar is a bit cooler. Nearby, a super hot pool and a super cold pool allow your shocker of choice, and then there's the gigantic jacuzzi that seats at least 12. The kids loved jumping from pool to pool, as well as running around the expansive lawns and gardens.

The rooms are pretty good, and are all positioned with views of the volcano. Room interiors are okaaayyy, but not fantastic. Needs a little sprucing. Bathrooms are not fab.

And the restaurant is not the greatest. You get breakfast included in your room rate, and it was very good. Dinner, however, was really mediocre. You'd be better off going to town for dinner, because there are several restaurants serving very good local dishes which we really enjoyed.

One thing to note - nothing is close in this area of Costa Rica, so the hotel is a drive away from the nearest town, La Fortuna, and also pretty much every other destination or activity you want to do in this area. But no matter - all the nicer resort hotels have the same issue. The Arenal Springs Resort has an excellent concierge who is willing to set up tours, have drivers arranged, vans from the airport in San Jose, pretty much everything. They made it all really easy and were so pleasant and helpful.

And as all the locals say, Pura Vida!

  • Stayed: July 2013, traveled with family
    • Value
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1  Thank criticdesandiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 12, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

loved this hotel...staff was super friendly and accomodating. would bring us whatever we needed it and fast! awesome views of the volcano...pool area was very nice and clean. the only negative thing i can say is that the bathroom and showers need a small update. other than that it was an amazing stay, great sized rooms and very clean.

  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sheina h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 12, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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