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Arenal Springs Resort and Spa
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Reviews (2,806)
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Reviewed September 8, 2013

Our family of four traveled here with another family and some friends, and thought the Arenal Springs Resort and Spa offered something for everyone. There are multiple pools, all offering a different water temperature with some supposedly heated by the thermal pools of nearby Arenal Volcano. Water falls and beautiful landscaping are all around the property.

The largest pool has a swim-up bar with nearly endless pina coladas, which magically appear as you waive your color-coded bracelet (obtained at check-in and serves for easy room charges). Next to this, another pool with swim up sushi bar is a bit cooler. Nearby, a super hot pool and a super cold pool allow your shocker of choice, and then there's the gigantic jacuzzi that seats at least 12. The kids loved jumping from pool to pool, as well as running around the expansive lawns and gardens.

The rooms are pretty good, and are all positioned with views of the volcano. Room interiors are okaaayyy, but not fantastic. Needs a little sprucing. Bathrooms are not fab.

And the restaurant is not the greatest. You get breakfast included in your room rate, and it was very good. Dinner, however, was really mediocre. You'd be better off going to town for dinner, because there are several restaurants serving very good local dishes which we really enjoyed.

One thing to note - nothing is close in this area of Costa Rica, so the hotel is a drive away from the nearest town, La Fortuna, and also pretty much every other destination or activity you want to do in this area. But no matter - all the nicer resort hotels have the same issue. The Arenal Springs Resort has an excellent concierge who is willing to set up tours, have drivers arranged, vans from the airport in San Jose, pretty much everything. They made it all really easy and were so pleasant and helpful.

And as all the locals say, Pura Vida!

  • Stayed: July 2013, traveled with family
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1  Thank criticdesandiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 12, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

loved this hotel...staff was super friendly and accomodating. would bring us whatever we needed it and fast! awesome views of the volcano...pool area was very nice and clean. the only negative thing i can say is that the bathroom and showers need a small update. other than that it was an amazing stay, great sized rooms and very clean.

  • Stayed: June 2013, traveled with friends
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Thank sheina h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 12, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

This resort was beautiful. The grounds were immaculate and the flowers were like nothing I had ever seen. We were lucky to see the top of Arenal! And we enjoyed the hot springs pools, that was really a great way to start and end the day. The rooms were clean and tropical. We had a great view of the mountain from our bed.

The food was OK, no thing to rave about but good enough. The staff was very efficient and helpful.

Lots of fun things to do in the area, see my review of Wave Expeditions.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
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Thank upupaway219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 12, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2013

My husband and I stayed for my birthday, but our stay was way too short only 2 nights. I loved the area as we are very active and there are tons to do (zip line, canyon repelling and hiking) The service was outstanding. The workers make this resort top on my list. I felt like I was leaving good friends behind when we checked out.

From the moment we walked in, we were greeted, they booked our activity we wanted and made sure we ate. They did everything to ensure our comfort. They work with good tourist activities.

This doesn't even mention the amazing rooms. They were a retreat that made us feel spoiled. Comfortable beds, outside showers and a secluded balcony.

Thank you for taking so good care of us. Neri & Rita

  • Stayed: August 2013
    • Value
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Thank TravelIngNoKids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 12, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2013

We booked this hotel last minute but it was totally as great as all the reviews said it was. Staff was friendly and attentive! Rooms were clean and inviting plus its very close to La Fortuna. Definite must and would happily stay again!

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank hourglass499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this reviewResponded September 12, 2013

Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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