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“A hard days night” 3 of 5 stars
Review of Arenal Springs Resort and Spa

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Arenal Springs Resort and Spa
Certificate of Excellence
GreenLeadersPlatinum level
Port Charlotte, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A hard days night”
3 of 5 stars Reviewed June 9, 2013

Our family spent 5 days at the Arenal Springs Resort and Spa. The grounds are beautiful and well maintained. The rooms are clean. The beds are as hard as concrete. The food at the restaurant is ok. The springs are very nice. The wet bar staff was great.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank heidi824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, June 13, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Highland, California
Level Contributor
169 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 7, 2013

We arrived at 1:00 am and the lobby was closed. The employee working took us to our room and registered us from our room. He was extremely helpful. Rooms our clean. The refrigerator was stocked with 2 beers, 2 waters, and 2 sodas- complimentary. The breakfast buffet was included and each day a few items are different which was nice. The grounds are beautiful- flowers, birds, thermal/ hot springs. Food ( sushi, hamburgers, sandwiches, quesadillas, etc) are available for lunch and dinner at the bar in the pool which is a nice alternative to the restaurant.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank somrtravl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, June 13, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 6, 2013

Overall, a good value. We went in May during low season and there were afternoon rains. The rooms were well appointed and the grounds were beautiful. Having the hot springs in the hotel means you can use them over and over again. In contrast, you might need to book a "tour" of hot springs for between $40-60 US should you stay at a different hotel. Rooms were clean and had Wifi and air conditioning, albeit the beds were a little hard. There is no fitness center. The pictures appear to show many pools, which is technically correct. However, note that only one is a ""cool" pool and the others are pools filled with warm spring water. There is a swim-up pool bar from either the cool pool or spring side. My wife enjoyed the frozen cocktails (~$7 US, beers were ~$3.50 US), so decent prices.

Keep in mind, the hotel is about 5 miles from downtown La Fortuna, so eating options are limited. It was a $12 US cab ride from the hotel to downtown. There are 2 restaurants on the premises including the pool bar which doubles as a sushi restaurant and a classic international restaurant with white table cloths. Both restaurants are pricey IMO for what they serve (example: $10-16 US per sushi roll, $25-45 US for entrees). To compare, Don Rufino's downtown was both cheaper and more delicious / adventurous. The food was still tasty at the hotel though. Breakfast is included and the Buffet was well-stocked.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank M E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, June 13, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 4, 2013

We stayed at the Arenal Springs resort for 3 nights as part of a tour around Costa Rica for our honeymoon.
The resort is pretty upmarket compared to the other places we stayed (rainforest lodges etc). Rooms are well appointed with good quality beds, bedding, towels, robes etc. There's also really good air conditioning.
The resort has a fabulous thermal pool with wet bar and several loungers/booths around the outside too to while away the hours.
Cocktails at the wet bar are really fun and taste excellent too.
Staff are really friendly and for the lazy there are golf carts to take you from reception to your room (we didn't use them!)
The only downside to this hotel is the food. Breakfast was ok but the dinner menu is awful. Around $45 for a basic steak! in fact any meat other than chicken is vastly overpriced. I decided on the last night to take the hit and have a steak. Ordered medium rare. I don't know where the chef learnt to cook but to serve a steak in a red hot skillet is just madness. The first couple of bites were ok but the heat from the skillet just overcooked the steak and made it tough. Deserts were pretty bad too. The only highlight was the coffee but then again this is Costa Rica if they can't serve a good coffee then there really is no hope.
My advice would be to stay here, enjoy the comfort, the wonderful hot springs but go out to the town of La Fortuna for dinner. The amount you'd save would easily pay the taxi fare. If only we'd been told about the wonderful restaurants in the town beforehand.

Room Tip: The higher the room number the further it is away from reception and the hot springs. Rooms start at...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Nottles82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, June 13, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 1, 2013

We had a great experience at this hotel. We were greeted on arrival, check in was easy and they showed us to our room. The staff was friendly and helpful. The room was in the duplex type cabin. There were no other guests on the other side so we did not experience any issues with noise, as other reviews noted. It was low season and we hardly saw anyone on the resort during the day. We had a problem with the toilet which was fixed quickly. The air conditioning was excellent and the room was very clean. The beds could be a little bit more comfortable, but were very good. The room faced the volcano. The flowers etc were beautiful. The hot springs were very relaxing after a day of adventures. The drinks were pricey, the same as US or Canada. The breakfast was very good. We didn't eat at the restaurant otherwise. It was pricey for a taxi to town ($12 one way). Overall, we had a very good experience, traveling as a group of friends in our mid-late 20s.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank chipsahoycookies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, June 13, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 31, 2013

Beautiful resort. Excellent service. We loved the hot springs on site and spent most of our time there. We had a great view of the volcano and the food was delicious. The only problems we had were with our room. The beds were a little hard and small. Also, every time we left our room everything shut off including the air conditioning which means every time we returned our room was hot and usually took a good while to cool off. It also meant we couldn't leave our phones or ipad, etc. charging because even the outlets shut off. The water temperature in the shower fluctuated between hot and cold and our toilet has a small leak. The management sent a repairman as soon as we notified them but it didn't seem to correct the problem. The beauty of the hotel and the surroundings overshadowed these annoyances most of the time but definitely keeps us from giving it an excellent rating.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank UrbanladyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, June 13, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chantilly, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2013

During our Trip we stayed 4 days at the Arenal Springs Resort and it was simply beautiful. The view of the Volcano was Awesome, The Hot Thermal springs and pools were fantastic. We found our selves sitting there for hours. The staff were extremely friendly and always willing to help. We had a great time and will definitely go back.
Thank you

Room Tip: there are no bad rooms.
See more room tips
Stayed May 2013, traveled with family
Helpful?
Thank Jose G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, June 13, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arenal Springs Resort and Spa

Property: Arenal Springs Resort and Spa
Address: 5 Miles West of Catholic Church of la Fortuna, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in La Fortuna de San Carlos
#4 Business Hotel in La Fortuna de San Carlos
#7 Spa Hotel in La Fortuna de San Carlos
#7 Family Hotel in La Fortuna de San Carlos
#12 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Arenal Springs Resort and Spa 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
The Hotel Arenal Springs is located just 5 miles away from la Fortuna town toward the Arenal Volcano or National Park. We are located between La Fortuna town and the Arenal Lake.The Hotel count with 87 Junior Suites and 3 Master Suites King and 3 Master Suites Queen with direct view to the Arenal Volcano. Each room are surrounding with exotic gardens, beautiful flowers and many species of birds. These rooms offer either a king size bed or two double beds. Also we provide rooms with handicap access and adjoining rooms for families who want stay together.Our hotel offers you 2 swimming pools and a Thermal river.Hotel Arenal Springs Resort offers on each Junior Suite the best amenities for your comfort. King Bed or Two queen beds, Hair dryer, Cable TV, Mini bar, Free Wi-Fi Internet access, Air Conditioning, Ceiling fan, Laundry Bag, Telephone, Safe deposit box, Coffee Maker free coffee and tea), Bath amenities, Private bath with tropical garden, hot water, Private terrace. ... more   less 
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Also Known As:
Arenal Springs Hotel La Fortuna De San Carlos
Hotel Arenal Springs
Arenal Springs Resort And Spa Costa Rica/Arenal Volcano National Park

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