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All reviews hot tub in the room hot springs costa rica ping pong day bed rooms are huge beautiful grounds our honeymoon an amazing view breakfast buffet free shuttle main restaurant volcano view rainy season zip lining sitting area spring pools
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Reviewed December 2, 2015

Me and my new hubby came here for our honeymoon. We arrived late night/early morning ( around 3 am ) and they were ready for us . We were greeted and told everything we needed to know before being escorted to our room . We were so excited we couldn't sleep and took a dip in the in-room hot tub.. it was sooo relaxing! We went to bed and woke up to the most amazing view we have ever laid our eyes on . Every moment at this place was absolute tranquility . The breakfast buffet is delicious! Lunch by the pool was always relaxing. Every single meal of the day had an amazing view. The grounds are lovely and the staff is beyond friendly . We expected to have spotty wifi but the service didnt skip a beat . It was actually better than my wifi at home! That is so important when you are traveling abroad and wifi is for the most part your only means of communication. I can't wait to come back here !

Room tip: Try to get a room close to the reception area or you will have quite the hike on your hands.
Date of stay: November 2015
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank lauren9784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2015

Location is serene and gorgeous, you are tucked in at the very top of the mountain, with most rooms having a great view of the Volcano Arenal and the rain forest, the rain is absolutely calming, the various colors are amazing. Location is quiet, so if you need quiet, this is it. The property is safe and very kept up, the front desk is approachable, presentable and professional, although there is always one person that may not always be in par as others.
There are 2 restaurants in the property, one which you will eat your complimentary breakfast daily, it's practical, you have a choice to order eggs made to order, the rest s buffet, with a variety of plantains, gallo pinto, toast, fresh fruits and juices. Tte coffee is great, that's because their water is soft and coffee is local. As for lunch and dinner, this hotel has probably the one of the worst menus I've seen , however, most importantly, the food is not very good at all, I became ill twice, once after the burger and last after the fish for dinner. The salads are your best shot. Sadly also the prices are too high, you easily spend about $ 60 to $100 daily, not a good thing! If you plan to be there without a car, you will be paying for a taxi, which can take you to a restaurant at the bottom of the hill, about 2 miles, taxi will cost you about $10.00, if you choose to head to the town,which is abut 7 KM, where the authentic, or also known as "tipico" and tasty real food is, you will pay a flat fee to a taxi of $14 to $16, something that adds up. Service at the restaurant is pleasant, especially Dario and Arturo, however, I got the impression that others weren't, in fact, they often ignore the women and just deal with the man, a little "machista" for my taste, I did not get that. Both lunch and dinner menu's are less than average, it's poorly cooked and very unsettling to the stomach, the fish in particular. The rooms are nice and spacious, however, the in-room jacuzzi, the water change schedule is unknown, so you have no idea when the last time someone even changed it was, when I inquired no one could respond. Beds are soft, not firm at all and we were really disappointed that for our anniversary, we were given 2 queens, which are really full beds, too small. Again, when asked, no response was provided, this was unacceptable considering that our travel agency clearly requested this. The view is gorgeous, you do have a view of the volcano. Maid service is okay, however, I noticed that our bathroom was dirty, specially the shower area, including the towels that are provided were in very poor condition. There are several man made hot springs, they are average, a little dirty for my taste, not alot of control on what a guest can, or cannot take. There is a gift shop in town, prices are about 15% more than what you will see in town, however, they do have descent last minute gifts. Overall the place is tranquil and beautiful, unfortunately for what we paid, we honestly felt that we weren't accommodated, especially with the room and the unpleasant dinner experience.

Room tip: 700's rooms.
Date of stay: November 2015
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank Skye90277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2015 via mobile

After a long transfer from Tortuguero we couldn't have asked for a warmer welcome. Beautiful rooms with the most amazing views (clouds permitting), indoor hot tub, hot springs, gym with a view, fantastic restaurant and possibly the friendliest staff you can imagine all combine to make an unforgettable experience.

Date of stay: November 2015
Trip type: Traveled as a couple
Thank Supertedbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2015 via mobile

My husband and I just stayed here and really enjoyed it. It is remote so not easy to go anywhere to explore on foot beyond the resort. Would have liked to go to La Fortunate for a meal and walk around but we didn't have a car and it was probably a 20-25 minute drive. The grounds were nice as were the rooms. Had a beautiful view of the volcano. The only downside was the lack of restaurant options around so we had to eat at the hotel and the food was quite pricey.

Date of stay: November 2015
Trip type: Traveled as a couple
Thank tazzzbunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2015

First of all, the location of this hotel is amazing and you have the most beautiful view of volcano right outside your window. The way all rooms are positioned, everyone has the same amazing view.

The staff at this property is top notch and everyone so willing to help and make sure you have a nice stay.

The resort is somewhat isolated, and not within walking distance to other areas. So we had dinner every night on site, twice in dining room and once in room, and food was great each time.

We took advantage of Sky Trek Zip Line, hike through rain forest and hanging bridges, and horseback riding trip to La Fortuna waterfall. All excursions were great, we just got really wet from the down pour of rain. I'd advise watch the weather and pack accordingly, the rain forest can be REALLY wet, but oh so beautiful!

This is a quiet resort, but after a day of adventure a great place to relax in the evening. They seven hot water/spring pools on site are a great way to unwind after an exhausting day of site seeing.

We would definitely return here again!

Date of stay: November 2015
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Boise1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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