This hotel is in an A+ location, right at the base of the Arenal volcano. The views are spectacular from the rooms (most of which it seems) face the volcano. The second story rooms afford the best views. But read on...
I wrestled with giving this place an average review vs. very-good. Too many factors come in to play. Here is a quick summary with letter grades...
Properly Maintenance (C-): I am hitting this one first. The place is very new (built in 2005). At that time it was probably amazing. As of July 2013, the property seems not well maintained. Walkway / path lighting is hanging by wires or broken off entirely, green mold on sides of buildings, external A/C and H/W heaters on sides of buildings with panels lying on the floors, pool furniture in need of update / repair. We kidded with other guests - wondering if they owned a power washer. The place just seems worn around the edges and in need of a sprucing up.
Rooms (A-): very big and impressive (upstairs rooms have very tall ceilings). Beds face the sliding doors and the volcano. Shower is a beautifully tiled and quite big. There was a day-bed in our room on one side of a partition. There were two benches in the room that looked like outdoor furniture without a cushion - one outside the shower and the other in the main part of the bedroom. With no cushion you could not use them to sit on so we were unsure what the purpose was.
Hot Tub (B): each room has one. It is a nice touch but we had so much trouble with ours not working properly it took two days to iron that out before we could use it. It rained so much of the time during our stay we did get good use from it. Some reviewers complained it was close to the bed. Well - sure - if you normally live in a mansion - but considering it was a large hotel room, the tub was off near the shower area (which was tiled with wood planks (like a sauna). It was very nice and very appropriate.
The Spa (B): meh. worn around the edges.
The pool / hot springs (A): very scenic, pretty, good location and fun. Bar staff is right there and friendly to assist. Poolside furniture was in need of repair and cleaning.
Dinner (B) food is OK, not great. Service is good, not great. No A/C and open air in design. Good views of volcano. Potential is there to be better - alas.
Breakfast: (A) Cook to order. Good coffee (always important to us Americans). They get you in/out quickly.
Pool Bar Restaurant (A) food was very good. Interesting mix of American and local fare.
Service / Staff: (A) you always felt well looked after. English was not a problem.
Overall, you have to consider what is important to you. If you rely more on local hotel restaurant and meals, this is just not going to be the place for you. If you enjoy the grand nature of the rooms and views then the Arenal Kioro will not disappoint.
- Official Description (provided by the hotel):
- Arenal Kioro offers a fabulous place with a natural viewpoint to the Arenal Volcano. The hotel has 27 acres of undulating land, surrounded by two streams (La Palma and Kioro) with crystalline waters that begin to flow in the Arenal Volcano National Park. It has two paths where plant species are identified. Besides, private thermal springs for our customer's delight. All our suites have:Two terraces with the best panoramic volcano and mountain view, hydro-massage, air conditioning, safe deposit box, minibar, coffee maker, hot water, direct dialing telephone, satellite television, hair dryer, key card, safety locks, internet connections. ... more less
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- Also Known As:
- Arenal Kioro Hotel La Fortuna De San Carlos
- Arenal Kioro Suites & Spa Costa Rica/Arenal Volcano National Park