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“The View!”

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Arenal Kioro Suites & Spa
Certificate of Excellence
Reviewed February 20, 2013

The location is amazing. The hot springs are a delight, as is the pool. The hotel seems very family friendly and has a zero depth pool for the little ones. We only ate breakfast there, but it was delicious and the view can not be beat. The grounds are nice to walk with lots of beautiful flowers and some wildlife.

We had a couple of issues. Our door didn't open all the way (They offered to come fix it, but it didn't bother us enough to deal with it.) and a couple of the windows were hard to open. The beds are incredibly firm and not very comfortable. The linens seemed older and could use an update.

None of that would keep us from staying there again or recommending it to our friends. We really enjoyed our stay there. My profile pic was taken from the pool area at Kioro.

  • Stayed: February 2013, traveled as a couple
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1  Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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673 - 679 of 1,250 reviews

Reviewed February 18, 2013

The staff was wonderful especially the sisters in the gift shop. Very friendly and helpful.
The stay was very restful,very pleasant.
Thanks for the shuttle into La Fortuna. The food was well presented and delicious especially breakfast.There were no problems during our stay.

  • Stayed: February 2013, traveled as a couple
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3  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2013

I booked two rooms for this past weekend. Since the price was over $250 I was expecting much more. Both cabins had a damp smell. Coffee pot smelled like hell. The AC on one of the units was not working, the hotel's thermal waters were under maintenance. When we checked out and pointed out these inconveniences, there was absolutely NO APOLOGY FROM THE HOTEL STAFF. The only thing positive about our stay is that it has a nice view of the volcano, but we could get that from other hotels in the area at a lower price. TOTALLY OVERRATED!!

  • Stayed: February 2013, traveled with friends
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3  Thank Jorge S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

Lovely grounds, even though the waiters said the volcano will be clouded in until march, so dont go just to see it.
Friendly staff, but sheets and pillows looked like they came from a cheap motel
We stayed in the middleofthe building and could hear whenever the upstairs people flushed their toilet

Room Tip: Ask for a top floor room only
  • Stayed: January 2013, traveled as a couple
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2  Thank LALK188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raraya, Gerente at Arenal Kioro Suites & Spa, responded to this reviewResponded March 14, 2013

Dear Guest

Thank you for your comments, we are glad that you enjoyed our property! Arenal Kioro is proud to tell you that in our gardens, we don´t use any chemicals nor fertilizer. We take advantage of the organic garbage and turn it into organic fertilizer for our plants. Being able to see the volcano completely clear is matter of good luck and weather conditions, even during rainy season there is possibilities to see it, and sometimes during summer the clouds are covering it, it is something that only mother nature can control.
We apologize for the problems in your room, we are checking the rooms to make sure that the noises from other rooms do not disturb our guest, we are working on some changes for 2013 on decoration we deeply value your comment, thank you, we hope you may come back again and give us the opportunity to serve you better.
Ricardo Araya C.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

The hotel is very big and spread out and there were not many people there despite visiting in high season. I think this is due to the volcano being dormant since May 2010. We were not aware of this. The staff was exceptional in providing service. The only comment is that it needed to be updated. The linen, some of the furniture and patio furniture were old.

Room Tip: be aware that the volcano is inactive and rare to be visible due to cloud cover
  • Stayed: January 2013, traveled as a couple
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Thank CarolandIra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raraya, Gerente at Arenal Kioro Suites & Spa, responded to this reviewResponded March 18, 2013

Dear Guest
Thank you very much for your comment, we are glad that our staff´s service fulfilled your expectations. Regarding the update, we are taking very seriously your advise, Arenal Kioro has a classic Costa Rican style very different from many hotels due that this hotel is owned by a Costa Rican who wanted to keep the culture and Costa Rican taste in the decoration, we are working on some changes for 2013 and we value your comment.
The Arenal Volcano is not as active as it used to be 3 years ago but still you can see volcanic activity, you can still see smoke coming out of the crater and sometimes rocks falling down the side. We hope it can get as active as before, the Arenal Area has a lot to offer in terms of nature and adventure activities we hope all our visitors enjoy all this too.
Thank you again your comments will help us improve.

Ricardo Araya C
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

This was our 2nd stay at Kioro. If you want that "Wow Factor" - just step into your room. It will amaze on all fronts - and especially the view! The pool/restaurant/hot springs area is fabulous - as are the grounds. Things to know: You will be about 5 miles outside of La Fortuna (the cute, active little town). It is about $15 for a cab ride into town. It is WELL WORTH the cab fare to go to town to shop and eat - lots of fun and a lot of good dining choices. Also, the Volcano Inn delivers pizza - so if you want an option w/o leaving - that is a good choice- good pizza!

Room Tip: Get the top level room in whichever building you are in - fabulous!
  • Stayed: January 2013, traveled with family
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2  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2013 via mobile

This place is just amazing. The view of the volcano is awesome when you can see it, but the place is just as beautiful when it transforms to the cloud forest. The spas were relaxing, the pool bar/restaurant great, the main restaurant was nice, and the staff were perfect. The town was fun and has a neat little park. I don't know what else to say besides go see it for yourself.

  • Stayed: January 2013
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2  Thank sportfishtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arenal Kioro Suites & Spa

Address: San Carlos, 10 km NE of La Fortuna, Arenal Volcano National Park, La Fortuna de San Carlos 21007, Costa Rica (Formerly Arenal Kioro)
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in La Fortuna de San Carlos
#6 Business Hotel in La Fortuna de San Carlos
#11 Romantic Hotel in La Fortuna de San Carlos
#14 Family Hotel in La Fortuna de San Carlos
Price Range: $186 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arenal Kioro Suites & Spa 4*
Number of rooms: 53
Official Description (provided by the hotel):
Arenal Kioro offers a fabulous place with a natural viewpoint to the Arenal Volcano. The hotel has 27 acres of undulating land, surrounded by two streams (La Palma and Kioro) with crystalline waters that begin to flow in the Arenal Volcano National Park. It has two paths where plant species are identified. Besides, private thermal springs for our customer's delight. All our suites have:Two terraces with the best panoramic volcano and mountain view, hydro-massage, air conditioning, safe deposit box, minibar, coffee maker, hot water, direct dialing telephone, satellite television, hair dryer, key card, safety locks, internet connections. ... more   less 
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Also Known As:
Arenal Kioro Hotel La Fortuna De San Carlos
Arenal Kioro Suites & Spa Costa Rica/Arenal Volcano National Park

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