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Reviews (218)
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Reviewed November 10, 2011

We were booked into this hotel last minute on a change from a previous booking though our tour package. The hotel was dated. The TV was an older model & only got one USA Channel. Our room was clean but others in our group were not pleased with how clean their room was & they were distressed with mold in a couple of the rooms. The grounds were better maintained than the rooms. The meals were bland at best. The serving staff for meals could care less about serving us, the tables were lacking basics like salt & pepper, they were needed because the food was tasteless & the breakfasts lacked any meat. If you have a chance research the hotels/resorts in the area & stay here only if everything else is sold out!!! .

Room Tip: Rooms offer a great view of the volcano. If you can get an upper level room facing the volcan that would be best!!!
  • Stayed: November 2011, traveled with friends
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Thank dakappa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2011

Rooms had plumbing & mold issues (in multiple rooms). View of volcano is great. Food was poor to mediocre at best. Staff wasn't friendly or very accommodating. I would definitely try another hotel.

  • Stayed: November 2011
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Thank 2txgirlsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2011

We stayed in lots of hotels in CR, but this one was the only one we had trouble with. The Front Desk man was the rudest, uncompromising person I've ever dealt with at a hotel (and I've stayed in many!). The pool was dirty and looked like it hasn't been cleaned for ages. The air conditioner in the room leaked and made a lot of noise (which made it impossible to sleep considering it was also really hot out). The bathroom was also pretty disgusting - looked like it hasn't been cleaned since last night's stay. The hotel was also relatively far from the center (La Fortuna) - it would be a 15 min drive on the taxis there. Speaking of taxis - they're all scam artists in Arenal (if you order the taxi through this hotel). They charge you for the mileage it takes them to get to the hotel in addition to where they take you. So by the time they get to you, they already clocked $20 worth!!! Be careful with them - and the hotel desk guy is not helpful at all with them because he gets a cut out of every time he calls you a taxi!!!! Be mindful of that. And don't stay at this hotel if you want a peaceful vacation. Oh, and the WIFI didn't work.

  • Stayed: April 2011, traveled with friends
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Thank Cizofworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2011

From our lovely cabin, a gorgeous view of Arenal. The view is wonderful. The grounds of Lavas Tocotal are extremely well kept, and a joy to wonder through. The staff are very professional and helpful.
Suggestion: be sure and visit Ecotermales----the real, rustic hot springs! Go around four in the afternoon, stay for dinner---and enjoy the magic---monkeys included.

  • Stayed: February 2011, traveled with family
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Thank Chago1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2011

Probably one of the best view of the volcano. We stayed in a regular room and were very supprised by the quality. We paid $134 for 2 nights !! Incredible deal. We did not try the retaurant... but once for the breakfast (included in the price). Very basic....
The location is great: a few miles from La Fortuna and very close to all attractions

  • Stayed: December 2010, traveled as a couple
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Thank Philitwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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