Just to confirm what my friend has previously written.
We had a few hours until our afternoon bus, and we left our bags behind reception, which always has at least 2 staff members working it, as well as the shop assistant there. My friend packed her laptop into her bag in front of the 2 staff members they were aware of it.
We returned from our trip and within minutes the theft was discovered. What followed next was disgraceful. My friend was accused of lying and that the laptop wasn't there to begin with. For a long time they could not even say if they had left reception at any point at which someone else could have taken it. (They had not)
To cut a long story short, we received little explanation for what had happened. The manager was also there and offered very little help. The police came, but also couldn't help because of lack of evidence.
My friend was extremely upset through out and the frustration we all experienced was too much. I expect all of the staff present are still working there now and no one was fired over it.
There are plenty of hostels in La Fortuna and you should be no means give any money to the sort of place that harbours thieves and negligence.
Shame on the people who stole the laptop and the way it was handled afterwards. Pigs
- Official Description (provided by the hotel):
- Hostel Backpackers la Fortuna was born with the idea of creating a new concept in the zone, where the good Price and the quality of lodging where the fundamental aspects that will make us be known. Also a meeting place to meet friends. Is a perfect lodging place for those travelers that are searching the proximity of the town La Fortuna, we are in the heart of town, which give the chance to find pharmacies, supermarkets, stores, souvenir shops, ATM’s, banks, churches, schools, clinics among other things. As well as offering the guest an excellent location, we work daily as a team to offer a unique lodging experience and adventure. We are characterized for the charisma of our team members and their renowned service, which makes Hostel backpackers La Fortuna a returning place. ... more less
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- Also Known As:
- Hostel Backpackers La Fortuna Costa Rica/Arenal Volcano National Park