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“For the Price of Your Hotel - This is What You Get” 3 of 5 stars
Review of Arenal Palace

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Arenal Palace
Certificate of Excellence
San Francisco, California
Level Contributor
609 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
“For the Price of Your Hotel - This is What You Get”
3 of 5 stars Reviewed April 3, 2013

I am writing this review in all fairness to the good people who operated this hotel.
First of all, my group paid for a higher quality hotel. Costa Rican Trails Tour Operators "switched" hotels on us when we changed the dates of our travels. Arenal Palace is NOT the same quality for the price we paid.

If you are a budget traveler or if the following criteria I will describe meet your needs, then I would recommend this hotel.

General vicinity:
Hotel has flimsy doors with one lock and no chains inside. The room has a stale odor and hard to open the windows because there are no screens and bugs come in. Pillows are made from cut up foam. Each room has two beds and one towel for each. There are no shampoos provided, just one small bar of soap. (The owner will give you one if you ask for it. That is what he told us.) The pool is not so clean. When I took a dip at night, there were frogs on the water. Internet is available only in the main area and reception fluctuates. I think that is throughout Costa Rica but not sure. We stayed in other hotels and experienced the same.

Staff:
The staff are very good. The business is run by a family and they comp our laundry because we stayed there for four days.

Repeat, if you are on a budget and can accept the descriptions above, focus on the goodness of the people and enjoy your vacation.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Indiana_Jonesse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
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Additional Information about Arenal Palace

Property: Arenal Palace
Address: 1 km east of the Tabacon Resort | 8 km west from La Fortuna, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #11 of 38 B&Bs / Inns in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Arenal Palace 2.5*
Number of rooms: 17
Official Description (provided by the hotel):
HOTEL ARENAL PALACE is located at only 1 kilometer east of the Tabacon Resort, 8 km west from the town of La Fortuna, our deluxe rooms and our Junior Suite offer a perfect and wonderful view to the active side of the Arenal Volcano.We are sorround by the nature will only hear the sound of the birds and wildlife. We offer a warm and familiar atmosphere, mostly due to our family kept structure and our very well trained personnel, pledged to make you feel always comfortable. HOTEL ARENAL PALACE offers spacious deluxe rooms and a Junior Suite. All guest rooms features a private balcony or terrace with an unforgettable view to the Arenal Volcano and rainforests.Our guests can enjoy such in-room amenities as Air-Conditioning, Cable TV, Swimming Pool, Internet Service, private bathroom, hot and cold water, balcony with Arenal Volcano View, little freezer, coffee maker with a delicious Costa Rican coffee and king size beds.Our kitchen prepares a typical breakfast per day for our guests, with a focus on the regional cuisine of Costa Rica. We use local ingredients with an emphasis on fresh tropical fruits and vegetables. We re happy to accommodate vegetarians and special dietary requirements. ... more   less 
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Also Known As:
Arenal Palace Costa Rica/Arenal Volcano National Park

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