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All reviews hot springs costa rica la fortuna beautiful grounds private hot spring swim up bar rocking chairs towel animals breakfast buffet private patio back porch every morning rainy season thermal pools arenal area restaurant staff spring pool
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Reviewed October 30, 2018 via mobile

a lovely place, perfect service and excellent food, the staff are extremely helpful and are ready to cater fir all wishes, the grounds are beautiful and the hot water springs are fantastic. The chef, Delvin, is outstanding and his dishes are really delicious.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Vacation57831218894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge, Hotel & Thermal Experience, responded to this reviewResponded 5 weeks ago

Hello Israel, we want to thank you for your positive review, which give us the energy to keep serving all our customer in the best way.

We are happy to see you enjoyed of our food, grounds, hot springs and the professional staff.

We hope you can come back soon.
It will be a pleasure to serve you again.

Kindest regards,
Gerardo Pérez H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2018 via mobile

Great place. This was the sister hotel to the hotel we stayed at so we got access to it for the day. Great grounds by the pool. Children’s pool. Playground for kids. The thermal pools were great day and night. The bar by the pool has happy hour from 4-6. Loved this beautiful place!

Date of stay: October 2018
Trip type: Traveled with family
Thank cs1385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge, Hotel & Thermal Experience, responded to this reviewResponded October 25, 2018

Dear customer, we want to thank you for your time to leave us your positive review.

We are pleased to read all you encountered in our property was of your liking.
As you well say, we have free access to our hot springs for all guest of our sister hotel San Bosco Inn.

We hope that your stay in our lodge has been unforguettable.

Kindest regards,
Gerardo Pérez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2018 via mobile

The hotel is a 10 minute, $10 taxi ride from town, and has wonderful amenities. Stayed here with a friend during a 5 day visit to Fortuna, and we had an amazing time! The hot springs, sauna and swimming pool are relaxing, and there is a fantastic view of the Arenal Volcano from every point in the hotel. There is a delicious breakfast every morning, and the staff puts out fruit for the local birds near the dining room so you get to see them during your meal. Although the hotel is in a natural wooded setting, there were rarely any mosquitoes. The entire staff is very helpful and professional, and they can recommend activities and local points of interest. Will DEFINITELY stay here again.

Date of stay: October 2018
Trip type: Traveled with friends
Thank Rachel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge, Hotel & Thermal Experience, responded to this reviewResponded October 25, 2018

Hello Rachel, thanks very much for taking time to share your experience based on your recent stay at our hotel.

Our staff is happy to know that you had a lovely time.

Thank you for the nice words and for choosing us as one of your destinations in Costa Rica.
If you ever return, hopefully you give us another opportunity to serve you.

Kindest regards,
Gerardo Pérez H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2018

Great location, great view of the volcano! It was easy to get to the town from the hotel. The rooms were nice and our back patio had a great view of the volcano. We enjoyed having 2 pool options and the swim up bar was a lot of fun!

Date of stay: November 2017
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Tanya W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge, Hotel & Thermal Experience, responded to this reviewResponded October 25, 2018

Dear customer, we want to thank you for your time and effort to evaluate our services.

As you say, we have relaxing hot springs, a great location, confortable rooms and a magnificent view of Arenal Volcano.

We are pleased to read you had a wonderful experience in our lodge and that you enjoyed of all our facilities.
Once again thank you for choosing Volcano Lodge & Springs for your stay.

Best regards,
Gerardo Pérez H

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Reviewed October 18, 2018

We were really pleased with the service at the hotel. Hot Springs was amazing. we really would love to return with the family. The volcano view from our patio was also outrageous to look at and my photos posted on facebook was a success.thanks to all the hotel staff!!

Date of stay: October 2018
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank minimice77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge, Hotel & Thermal Experience, responded to this reviewResponded October 25, 2018

Dear customer, thank you for taking the time to share your lovely experience with us.

Is good to read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel.

As you mentioned, we have a professional staff, relaxing hot springs and the best view of Arenal Volcano.
It was a pleasure to have you here with us, and we hope that you can back soon.

Kindest Regards,
Gerardo Pérez H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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