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“Hey...I am in Costa Rica!” 3 of 5 stars
Review of Volcano Lodge & Springs

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Volcano Lodge & Springs
Certificate of Excellence
GreenLeadersSilver level
Phenix City
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Hey...I am in Costa Rica!”
3 of 5 stars Reviewed October 25, 2012

Not a lot to complain about considering I am in Costa Rica but if I had another choice I would definitely try another resort. The staff is unequaled but the facilities are lacking. The toilet in the room would not operate properly even after "a repair". All of the nicer resorts have a fantastic view and this one is no exception. The restaurant had a total of 6 people at the same time- we were in the off-season, but the other resorts we visited during our trip were packed so there must be a reason. The resort also did not have hot springs which is also an attraction.

I also did not like the fact I had to wear a waterproof paper bracelet the whole trip. Not necessary.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Billy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
volcanolodge, Public Relations Manager at Volcano Lodge & Springs, responded to this review, October 30, 2012
Thank you very much for your comments.

Our main objective is to obtain feedback from them.

We regret the inconveniences that you might live, in your stay with us.

Regarding our restaurant, is designed to serve hotel guests, so you probably could perceive fewer people. Considering that we are in low season.

As can be seen in all our advertising, we have two pool areas, one with cold water and one with heated water.

We appreciate your time, and we will consider your feedback to improve our product and our service.

Kind Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,276 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (381)
Date | Rating
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English first
London, United Kingdom
Level Contributor
80 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed October 25, 2012

This hotel has large, clean comfortable rooms opening onto tropical gardens. They promote the rooms as all having a view directly onto the volcano and mine certainly did - very convenient for relaxing in comfort while the volcano disappeared and re-emerged from the cloud.

The staff at reception were very helpful. When I wanted to do a specific day trip they called four different operators to find one that was running the tour on the day I wanted.

The maids also did a great job - my towel was folded into spectacular shapes including an elephant complete with real orchids behind its ears!

The restaurant is also good (there was a buffet on the days I was there with fruit, traditional Costa Rican breakfast e.g. rice and beans) and european breakfast items like toast. There are two pools as well although I didn't have time for swimming.

I would have liked to spend another night at this hotel just to enjoy the facilities there.

My only disappointment was that the volcano stopped doing pyrotechnics about two years ago, so now there is just steam coming from the summit rather than the lava show at night.

A few tips:
- As well as the more well-known attractions in the area (volcano, thermal spa) I would recommend a day trip to Rio Celeste. Two rivers (both clear) come together and when the minerals combine the water becomes bright blue. It was one of the highlights of my trip.
- Many of the activities at Arenal and Monte Verde are similar e.g. hanging bridges, zipline, horse-riding. The ones at Monte Verde seemed less expensive (e.g. $50 at Arenal vs $30 - 40 at Monte Verde), I think both areas are worth visiting but it would be useful to plan which activities to do in each place to get the best value.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Catherine_Ursula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hermosa Beach, California
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 25, 2012

The stunning views and hotel landscaping providing an unforgettable experience.
Our grandkids received a great introduction to the natural beauty of Costa Rica with abundant wildlife visible throughout the gardens.
The restaurant were excellent with a great buffet breakfast. Lunch was authentic and the cost was very reasonable (including the 2 for 1 beer special).
The pool was great for the kids.
The staff was very accomodaing.
No complaints or shortfalls - and the price was great.

Room Tip: It doesn't matter - all rooms have views and are well situated on the grounds.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank George_USA90254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 24, 2012

We thoroughly enjoyed our stay at the Volcano Lodge & Gardens. The room & views were wonderful, the food & service were excellent and we hated to leave! We would recommend this hotel to any of our friends and would love to come back for another stay. The amenities were nice in our room and it was kept very clean and welcoming with cute animal towel arrangements.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank travelingzoo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 24, 2012

Check in was fast and efficient, the grounds are gorgeous, the room spacious, with a lovely sitting area outside, and a view of the volcano. One complaint, the breakfast was just so-so. Pool and hot tub area is nice. Handy to area attractions.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Joanna123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, UT, USA
Level Contributor
214 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed October 20, 2012

Everyone says the right things, but I wanted to call particular attention to the gardens - its not just the Volcano Lodge... its the Volcano Lodge and Gardens! They are spectacular. If you get up early for a tour or the like, you will see hundreds of birds - especially hummingbirds - plus countless varieties of blooming plants. Most rooms (like ours') have spectacular views of the Volcano (which was venting near the top when we visited) and we saw it many times unobstructed despite it being part of the rainy season. The restaurant is very good - we had a terrific dinner there and our breakfasts. Also, when our tour arrived too early to sit-down and have breakfast, the staff offered to bag a breakfast for us (fruit and hot sandwiches) gratis. Very nice. Front desk staff is super nice too. Cannot believe we got rooms for $50/nt including taxes and breakfast for two - ridiculously good deal. PURA VIDA!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Osdanuwati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitesville
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 16, 2012

Very comfortable rooms with a/c, coffee maker, tv. Volcano looms right outside and gardens are superior. Food was the best we had in Costa Rica. The traditional meal of rice, beans, salad, fish or chicken, plantains, potatoes, and fruits was $10.00. Breakfast was more than enough and happy hour beer was 2 for $4.00. Internet available in lobby, helpful staff spoke good English.
Foe three women traveling alone it was perfect.

Room Tip: Room 8 had a perfect view of the volcano.
See more room tips
  • Stayed October 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Shawna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Volcano Lodge & Springs

Property: Volcano Lodge & Springs
Address: La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park 21007, Costa Rica (Formerly Volcano Lodge & Gardens)
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in La Fortuna de San Carlos
#6 Luxury Hotel in La Fortuna de San Carlos
#8 Spa Hotel in La Fortuna de San Carlos
#12 Family Hotel in La Fortuna de San Carlos
#13 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Volcano Lodge & Springs 4*
Number of rooms: 64
Official Description (provided by the hotel):
At VOLCANO LODGE AND SPRINGS, located in La Palma, La Fortuna de San Carlos, at the foot of the majestic Arenal Volcano, our hot springs and lush tropical garden gives you joy and relaxation to our guests and companions. Undoubtedly, our location allows you to witness the imposing Arenal Volcano from a vantage point. QUALITY SERVICE: Knowing that service is the main reason of hospitality, the Volcano Lodge & Gardens’ team, will do our best to make your stay a very fond memory to take home. FACILITIES: All our 66 rooms are Superior and non smoking, have deluxe finishes, 2 comfortable full size beds or 1 king size bed, TV/cable, telephone, air-conditioned, coffee maker, hot water shower, hairdryer and a nice terrace facing the Volcano. We also offer 4 rooms for handicap. RESTAURANT:Sura Restaurant, capacity: 120 people, we’ll be offering you our traditional local and international food, while you enjoy the majestic view of the volcano, birds surrounded nature. You can ask for room service too. OTHER FACILITIES: *Two swimming pools for adults, two swimming pools for children and two Jacuzzis, all of them with view to the Volcano.*Laundry service, Private parking, Internet Access / Wireless Free, Tours information, nature trail, Playground.* Massages Service from 9 am to 9 pm. ... more   less 
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Also Known As:
Volcano Lodge & Gardens Hotel La Fortuna De San Carlos
Volcano Lodge And Gardens
Volcano Hotel
Volcano Lodge & Springs Costa Rica/Arenal Volcano National Park

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