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“Awesome” 5 of 5 stars
Review of Hotel Montana de Fuego Resort & Spa

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Hotel Montana de Fuego Resort & Spa
3.0 of 5 Resort   |   Arenal Volcano National Park | 8 km west from La Fortuna downtown. On the way to the National Park., La Fortuna de San Carlos, Arenal Volcano National Park 824417, Costa Rica   |  
Hotel amenities
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Awesome”
5 of 5 stars Reviewed November 8, 2012

Had a wonderful time. The room we had was huge and very nice. Everyone was very friendly and helpful. Alex was a great guide on the Arenal Volcano Tour and Cristian and Ramon were excellent zip line guides. Loved the ziplining and rappelling. Hot springs were very relaxing and breakfast was very good. Would highly recommend!

Room Tip: junior suite was good for our stay
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mdh_468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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756 reviews from our community

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Ottawa, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 5, 2012

The whole place had a really weird vibe. We had a HUGE suite - a bedroom, a separate living room area and a huge bathroom. But the place was cold but muggy and it just felt off for some reason. The hotel was really empty even though all of the other hotels were packed (it was high season). There was never anyone working at the pool bar, the restaurant was empty every night and the reception staff was rude. The spa was OK, but freezing! I had goosebumps the whole time I was getting a mud wrap.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Canadian_MK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these La Fortuna de San Carlos hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 1, 2012

I love to try new stuffs. I have gone vacations in San Carlos for many years. I found a discount in this hotel, so I wanted to try. When I got there, the hotel looks old. It needs mantainess. The service on the front desk was bad after they noticed I had a discount. It was raining a lot, they didn't have umbrella and a person from the front desk guided me to park in front a wrong room. So I had to walk under the heave rain with my luggages to find the correct one.

When I entered my room, the aspect was unclean. I wanted to take a shower after the rain but the water was cold. I called to complain. One guy came after 15 minutes to fix it. But it didn't work. I called again and I wanted to change the room. You know what They said NO.

I will never go there again

  • Stayed September 2012
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Ayunlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 25, 2012

We stayed at this Hotel for our Honeymoon on Oct. 22, 2012. Open checkin we were graciously greeted by Randall and Jeffrey. Both very charming and helpful. Room was clean and had the perfect view of Volcan Arenal. We had dinner at the hotel restaurant the first night. Food was Excellant but a bit pricey. Breakfast was above average. Second night an earthquake hit. Jeffrey made everyone feel at ease by checking on everyone. Overall the staff and hotel was perfect for our Honeymoon.

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Arturo714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 16, 2012

I stayed in this Hotel for 2 nights. First night everything was average OK. We didn't like the room was equipped with 2 Full beds, We are really used to 1 Queen at least!
TV was a regular old TV and AC seemed to be working OK that night.
Second night a few things happened that stopped us to have a great weekend, first the AC stopped working and even when we called at 9:20pm (when we tried to turn it on and it didn't start) and the reception lady told me she was going to send a technician "right away", We waited 1 hour and nobody showed up, then when we called again a new Receptionist (Male) told me he didn't have any reports about my case, and also told me he was not going to make any effort to fix it until after 6am next day.

Long history short, they didn't care, they didn't made any discounts, or "sorrys" or anything...
We were really disappointed about the service.

The place is nice located, but looks like there is lack of maintenance, streets, walls, AC units, Pool, everything seems to be affected a lot by the age!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank dgvcr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
12 reviews
3 hotel reviews
4 of 5 stars Reviewed October 3, 2012

A collection of separate lodges, scattered across a hill top outside the little town of La Fortuna, this hotel is a a classic Central American mix of excellence marred by lack of follow through. The views of the volcano at Arenal (for which it is named,) are excellent, but best from the older lodges along the North side, and these are in need of renovation. The newer lodges on the hill top are in much nicer condition but don't have nearly the view. Wifi is present only at the lobby, or there is a computer for guest access.The spa: MARVELOUS. A huge menu of spa treatments and the services of excellent massage therapists. Possibly the finest massage I've ever had, in a therapy room open to the lush jungle while a thunder storm boomed outside.
Pros: Location near the many wonderful area attractions, the staff: unbelievably friendly and helpful, particularly Alex at the concierge desk , Randal at the reception desk and Sergio.The En Gedi Spa. On site jungle tours provided by the extremely knowledgeable Sergio.
Cons: The older lodges need some attention. The restaurant is good but some what pricy. Tech dependent people will be in withdrawal from Internet deprivation

Room Tip: Lodges on the north side have the best mountain view but are older, lodges on hill top are newer and...
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank John98136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 2, 2012

This was the beginning point of 10 day stay in Costa Rica. We went with Jetset Vacations, and arrived in San Jose airport at 5pm local time. We got our rental car and hour later, and with the having set at 6pm or so, we had to drive the 3+ hours up and around narrow, mountainous terrain in complete darkness with FOG, so that we could not see beyond 20 feet in front of us! At exactly 10:20pm we arrived at Montana De Fuego. The fellow behind the desk was friendly and oblivious to what it takes to arrive at their destination after sunset. Such would be the experience we've had with Tico's, either naivety or indifference. We were checked in, given free wi-fi, and taken to our lodgings post-haste.

What a dwelling it was! You've never seen such a place. We were upgraded to a bungalow type place with a living room, bathroom and bedroom, all surrounding a place where you can make coffee, and microwave stuff. The layout was very strange, but the place was clean. The giant bath tub had no curtains, and inconsistent hot water. The bathroom sink had only cool water. But the bed although comfortable, did not have clean linens. Upon inspection the pillow and comforter looked like they were not changed. This was corrected the next day with fresh linens, and plenty of towels, but nothing could be done with the lack of shower curtains, or water issues. Our room faced the volcano and it was a beautiful sight to behold so early in the morning.

Overall the grounds are kept clean, they have a swimming pool and spa, but with hardly any tourists there, they got little use. We had the included breakfast of beans and rice, plantains, yuca, eggs, fruits and coffee while eye-balling out the glorious volcano in our midst.

We hardly did much at Montana de Fuego, and instead went zip lining with another hotel expedition at Los Lagos, and actually spent the day there because it was a larger and livelier resort. We also checked out Baldi Hot Springs for a day, which was just down the street and completely worth the $35USD charge. Montana de Fuego is just a short drive into town, and you can get some local food of more rice and beans, and yuca with filets of whatever, if you wish. Bar prices for beer and liquor is exactly the same as what you'd expect in North America.

The highlight of Montana de Fuego is that they give you the best coffee we had in Costa Rica FREE right in your room. "Cafe Rey Selecto Puro" in a blue and red bag is the best! Load up on that, and buy it in town for $8USD for 500g or something like that.

Room Tip: Do not stay by the road side. Noisy, and questionably not safe based on other reviews. UPGRADE. F...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank MsJAG416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Montana de Fuego Resort & Spa

Address: Arenal Volcano National Park | 8 km west from La Fortuna downtown. On the way to the National Park., La Fortuna de San Carlos, Arenal Volcano National Park 824417, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in La Fortuna de San Carlos
#12 Spa Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates):
Hotel Class:3 star — Hotel Montana de Fuego Resort & Spa 3*
Number of rooms: 66
Official Description (provided by the hotel):
ALL THE SPLENDOR AND ADVENTURE OF LA FORTUNA JUST IN ONE PLACE!Welcome to an experience full of adventure and nature in Costa Rica...Just by the foot of the Arenal Volcano stands Montana de Fuego Hotel & Spa, a hotel inspired by its great natural environment, surrounded by 35 hectares of tropical forest on our private reserve.In balance with nature develop a site of rest and fun that makes you feel in a new world.With our All-Inclusive Package in La Fortuna, you can enjoy aholiday full of sustainable adventure and cultural experience.Montana de Fuego Resort & Spa has received the Fordor's Choice Award for several consecutive years, distinguished by Fodor's Travel as the best of hotels in the region of La Fortuna de San Carlos.PURE ADVENTURE IN OUR GO ADVENTURE PARK. Experience the best and exclusive eco adventure tours, feel the extreme nature of tropical forests and the powerful energy of the Arenal Volcano! A BREATH FOR TOUR SOUL... ... more   less 
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Also Known As:
Montana De Fuego Hotel La Fortuna De San Carlos
Montana De Fuego Hotel And Spa
Montana De Fuego Resort
Hotel Montana De Fuego Resort & Spa Costa Rica/Arenal Volcano National Park

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