I stayed in this Hotel for 2 nights. First night everything was average OK. We didn't like the room was equipped with 2 Full beds, We are really used to 1 Queen at least!
TV was a regular old TV and AC seemed to be working OK that night.
Second night a few things happened that stopped us to have a great weekend, first the AC stopped working and even when we called at 9:20pm (when we tried to turn it on and it didn't start) and the reception lady told me she was going to send a technician "right away", We waited 1 hour and nobody showed up, then when we called again a new Receptionist (Male) told me he didn't have any reports about my case, and also told me he was not going to make any effort to fix it until after 6am next day.
Long history short, they didn't care, they didn't made any discounts, or "sorrys" or anything...
We were really disappointed about the service.
The place is nice located, but looks like there is lack of maintenance, streets, walls, AC units, Pool, everything seems to be affected a lot by the age!
- Official Description (provided by the hotel):
- ALL THE SPLENDOR AND ADVENTURE OF LA FORTUNA JUST IN ONE PLACE!Welcome to an experience full of adventure and nature in Costa Rica...Just by the foot of the Arenal Volcano stands Montana de Fuego Hotel & Spa, a hotel inspired by its great natural environment, surrounded by 35 hectares of tropical forest on our private reserve.In balance with nature develop a site of rest and fun that makes you feel in a new world.With our All-Inclusive Package in La Fortuna, you can enjoy aholiday full of sustainable adventure and cultural experience.Montana de Fuego Resort & Spa has received the Fordor's Choice Award for several consecutive years, distinguished by Fodor's Travel as the best of hotels in the region of La Fortuna de San Carlos.PURE ADVENTURE IN OUR GO ADVENTURE PARK. Experience the best and exclusive eco adventure tours, feel the extreme nature of tropical forests and the powerful energy of the Arenal Volcano! A BREATH FOR TOUR SOUL... ... more less
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- Also Known As:
- Montana De Fuego Hotel La Fortuna De San Carlos
- Montana De Fuego Hotel And Spa
- Montana De Fuego Resort
- Hotel Montana De Fuego Resort & Spa Costa Rica/Arenal Volcano National Park