We booked a three night stay in advance. Upon arrival we asked to upgrade to a Superior room as we were told it had a glass enclosed porch. When we saw the room and partially enclosed porch and two rustic wooden chairs to sit on in the room, we decided the extra $40/night was not worth the price and returned to Standard room. A room with no chair, no luggage rack, antiquated 13" TV, and a bathroom that was dreadful. The hot water cap came off in my hand, there were ants all over the bathroom, the toilet took several flushes, the shower doors were flimsy and towels were old and thin. The refrigerator was rusted out on the bottom. Road traffic and people walking by was annoying. Being slightly handicapped it was not workable so we opted to just stay one night and asked that they refund our 2nd and 3rd nights (were were giving them 24 hrs. notice). The response was a resounding NO. They said it was the busy season and could not do it. I said "if it is busy I would think you would want our room"....but to no avail. Only bright spot in our short stay was a delicious pizza dinner at Que Rico down the street.
- Official Description (provided by the hotel):
- Enjoy of cozy & comfortable rooms surrounded by tropical gardens, with the best view of Arenal Volcano. Discover the wellness of our hot springs and our Mayin Spa. Taste the Costa Rica flavor, international cuisine and the best steak house in the area. Feel the adrenaline on our Canopy Tour, and take the best shots of Arenal volcano on our horseback riding. ... more less
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- Also Known As:
- Arenal Paraiso Hotel Resort And Spa
- Arenal Paraiso Hotel La Fortuna De San Carlos
- Hotel Arenal Paraiso
- Arenal Paraiso Hotel Resort & Spa Costa Rica/Arenal Volcano National Park