This hotel is terrible and in need of a serious update! The food at breakfast that's included is terrible!! Dinner is alright but pricey for what you can get in town. The rooms have mold and bugs! I left the remote on the side table and grabed it when 100 tiny bugs started to crawl all over me! The spa was but alright, I have had way better facial for the price... They claim to do extractions but they dont have the proper tools. We had 2 rooms one for our friends and one for us, they got there room cleaned 2 times and they didn't even come to replace our towels once, or clean our room. The pools were cold! There were know lights leading up to the other springs so my friend fell. As we checked In we paid with a card and our friends paid cash.... They gave us towel cards to use.... At the end of our stay we returned all 4 towels, the front staff looked at each other and asked for our friends recipt... They said what recipt? It was for the cash deposit for the towles! They never said to keep this tiny hand written piece of paper. Even though they brought back the towles they still have us a hard time! Then they made us wait 1 hour for "the guy who took the deposit" to come from home... We waited long enough! My husband speaks fluent Spanish has lived in cr for years and the front desk acted like they had know idea what was going on, we tried explaining that we bought our towels back!! So my husband thanked them for nothing after a hour and a half we left. As we were leaving, we saw the two front desk agents pocket the money from the little cash box.!! Could believe it!!
- Official Description (provided by the hotel):
- Enjoy of cozy & comfortable rooms surrounded by tropical gardens, with the best view of Arenal Volcano. Discover the wellness of our hot springs and our Mayin Spa. Taste the Costa Rica flavor, international cuisine and the best steak house in the area. Feel the adrenaline on our Canopy Tour, and take the best shots of Arenal volcano on our horseback riding. ... more less
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- Also Known As:
- Arenal Paraiso Hotel Resort And Spa
- Arenal Paraiso Hotel La Fortuna De San Carlos
- Hotel Arenal Paraiso
- Arenal Paraiso Hotel Resort & Spa Costa Rica/Arenal Volcano National Park