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All reviews water slides observation point butterfly garden swim up bar hot springs arenal volcano costa rica hot pools wet bar zip lining horseback riding shuttle service leaf cutter ants spring pools no wifi in the rooms breakfast buffet shuttle bus
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Reviewed October 9, 2017 via mobile

This place has a perfect location and beautiful view of the volcano. Only one restaurant on site with a great bar and excellent service (thank you johnathan for the margaritas) guacamole made in front of you. The room was standard, eco friendly (the key powered the electricity), nothing fancy about the room, no Wi-Fi available in the room, only common areas. What wasn't in the room was made up for in the facility. Beautiful flowers and landscaping, volcano view, hot spring pools, several waterslides to choose from, pool bar, crocodiles on site, discoteque (great service), and a helpful front desk with good English speakers to help my busted Spanish. I should stay there again or bring a family.

Date of stay: April 2017
Trip type: Traveled with friends
1  Thank Liz T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2017 via mobile

Decided to spend last night here instead of our Airbnb place for some R&R at the hot springs. The pools are beautiful and well
kept. The only major down fall is that there is no wifi outside the reception and restaurant area.

Date of stay: October 2017
Trip type: Traveled with friends
Thank avang4571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2017 via mobile

I'm not really sure why this is called a resort. Nothing about it seemed like one, from checking in to checking out. No one greeted us at the door or offered to help with our luggage. We arrived a little early, but they wouldn't let us check in. Well, they reviewed the paperwork with us and marked "no" for the room safe, without asking us. After reviewing everything they said our room wasn't ready and to come back in 20 minutes and didn't give us our room keys, however they did give us towel keys. We went to get towels while we waited for our room. The towel office was closed. Finally someone came along and opened the towel office. We finally got checked in and had to drive to where our room was. Again, no help from any of the staff. We went to the pools and waterslides. All of the waterslides are fun except for the short one in the small cool pool. The pool is very shallow and when you slide into the pool you hit the bottom of the pool really hard. We went to get drinks at the swim up bar and were told that we couldn't charge drinks to our room because we hadn't opened a tab with the front desk we weren't notified ever that we had to open a tab. Most hotels and resorts don't make you do that. So needless to say we didn't get drinks at that time. We eventually opened a tab whith my creidt card they already had on file as it was the one I paid for the room with. When we checked out, I had to give them my credit card again so they could charge it for our tab. Such a long unnecessary process. Once I was checked out, I had to wait for the front desk to call the maids for them to go and check the room to make sure everything was ok. I've never had to do that in any hotel or resort before.

Besides the horrible experience with checking in and out, the food wasn't very good for breakfast. There were so many flies and other bugs swarming around the fruit and food, it was very disgusting. They don't appropriately cover food like other hotels and spas we stayed at in Costa Rica.

The one positive thing about this "resort" is their spa. The chocolate wrap and massage package is amazing!!

Date of stay: September 2017
Trip type: Traveled as a couple
Thank clinth389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2017

The best things about this hotel: Location, hot springs, animal area (butterfly area, frog area, ant farm, crocodile area) and food in the main dining room is good. There is an AWESOME Villa at the very top of the property, best if you have your own car, great for families or groups. The rest of the rooms, we saw about 3 and some are very old and some are newer so it's hard to know what you're going to get when you book online or even call. We stayed in one of the rooms just bas the entrance, on the left. Nice little room, close to the hot springs, close to parking-was exactly what we expected!

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Wendy_PlettSunTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2017 via mobile

First let me say that the hotels pools and gardens are beautiful. The views of the volcano are also amazing.

Despite the great pools and views, One of the water slides is a serious hazard! The pool it drops into is so shallow, it is only a matter of time until someone gets seriously injured with a broken foot.

Second, the hotel rooms here are horrible. The rooms deserve a 2 star rating. The walls give this room a feeling of a bad hostel, the bathroom plumbing requires that you throw all toilet paper in the trash, and the hotel makes you pay if you want a key for the safe.

We arrived early to the hotel and the staff told us they will not check us in until 3pm which is their check in time. However we arrived on a Wednesday in the slow season, there was no one here. The hotel staff could have found us a room but policy is that no checking in before 3.

Date of stay: September 2017
Trip type: Traveled as a couple
1  Thank 756ethanw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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