Our visit to Los Lagos started with an inconvenience, they said we had no reservation despite having confirmed earlier the same day. After producing copies of our online confirmation, they continued to insist we had no reservation but were willing to give us the last two rooms in the resort at no charge (we had already paid in full.) The rooms were on opposite ends of the very large property despite being promised adjoining rooms. In hour and a half, after phoning Orbitz, they were able to produce two rooms in the same building. It seemed they had forgotten our adjoining rooms and were hoping we would just take whatever they offered. When we finally got to our rooms we had received a two bedroom suite with a beautiful view of the volcano, as well as the neighboring standard room.
After this initial minor headache, the rest of our stay was very nice. The hot springs are wonderful and the little zoo made for an interesting walk.More
- Free Wifi
- Free Parking