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“Very disappointing experience.” 2 of 5 stars
Review of Tilajari Hotel Resort

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Tilajari Hotel Resort
Certificate of Excellence
Arizona
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very disappointing experience.”
2 of 5 stars Reviewed March 29, 2013

Our "luxury" tour stopped here for two nights. We were terribly disappointed. Had we known about this hotel, we would have not booked the tour. For us, there were two major problems: first, the bathroom was outdated and in disrepair. The shower drained very slowly and the shower door would not close. Several photos are attached showing the condition of the bathroom. The second problem was that the dining room has no air conditioning. It was extremely hot and humid in the dining room, which is an open large patio. Although the food was good, we could not enjoy our meals due to the heat. There is no comfortable, air conditioned lobby. It was so warm outside that we had no option but to sit in our room to take advantage of the AC.

The room was clean, the beds comfortable. The garden of the hotel is very nice, but to us, not worth the uncomfortable few days we were there.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank luv2travlAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerente M, Owner at Tilajari Hotel Resort, responded to this review, July 17, 2013
Dear client,
We thank you for taking few minutes to write this review, your opinion is important and we want to inform you that we started the renovation of all our bathrooms as soon as the low season begun last May. Clients can find now pictures of the new bathrooms here in this profile so can compare the improvement.
Regarding weather, it is hot and humid (around 29- 32C max) during the months of March and April, the rest of the year is around 25-29C. As our property is full of gardens and trees and the restaurant is located at the San Carlos river edge, we prefer to keep it open air to offer our guests a real tropical forest experience and the closest contact with nature.
Thanks to that humidity (because we have several months of rainy season, we are a tropical area and are next to a river), we have such a wonderful nature always green and many animals around. We are sure you saw at least many birds and some iguanas!
During more than 20 years, Tilajari has offered this same combination and most clients enjoy their experience in a country resort. Besides, A/C units consume a lot of energy and due our sustainable practices we rather not to use them in public areas.
We hope you visit Costa Rica and our property sometime again, we know some people are not used to tropical weather or have an special sensibility to this weather conditions, so our recommendation would be planning their vacations in a another season that the hotter of the year.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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306 reviews from our community

Traveler rating
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    117
    31
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    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Boston, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed March 29, 2013

We had a first floor room overlooking the river and could relax on our large balcony watching the birds, squirrels and iguinas. A large room which was well furnished, clean and with good air con which is a must in what can be a very humid region. Good bathroom with shower and plenty of hot water.
The restaurant was excellent with both the buffet and a la carte having good choices and quality.The bar service was fast and with a good range of local and imported drinks.
The grounds are extensive and very well maintained. A bird watchers paradise just in the garden alone. To sit at breakfast and watch the birds coming to the feeders was a great start to the day.We used the laundry daily and found our washing returned same day and to a very high standard.
Lots to do in the surrounding area and the hotel organised some very good quality trips at very good prices.
All in all a delightful hotel

Room Tip: first floor rooms have a better view and private balcony
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Don D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed March 27, 2013

This extensive hotel is set in lovely surroundings, alongside a river, which we explored on the second day. The grouds are delightful, and so well kept. Plenty to explore even without venturing out. It is on the edge of the Arenal Volcanic region, near to La Fortuna.
My room was on the ground floor of a two story block. It was more than adequate - with well equipped, spacious bathroom, bedroom, and plenty of storage space. Safes in room. Each room has alittle patio area, with chairs, to sit out and enjoy the lovely surroundings. Wildlife in abundance,Howler monkeys, Igunas, and a lovely dining area, open at the sides. breakfast is a treat as the chefs feed the birds - dont forget your cameras !! Giant Iguana perch on the rooftops and bushes, or up in the trees. We had a wildlife tour of the grounds.
Food is excellent, and quite reasonably priced. Tennis courts, three pools, a shop. Plenty to do, and a wonderful setting to explore the Arenal region

Room Tip: Ground floor rooms face the river across the gardens.
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Annecxt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stonington,CT
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed March 18, 2013

We thoroughly enjoyed our 2 night stay at Tilajari. It has a lovely location along a rushing river, and the gardens on the property are beautiful. The small butterfly enclosure was very nice to visit. Our riverside room was comfortable and clean, but in need of updating. I loved relaxing outside our room with a roof over our heads watching the rain, the flash of colorful birds, and other wildlife in the trees. This is also a place for lots of sport activities both indoor and out. The food was delicious and bar inviting! The staff feeds the birds fruit on branches outside the restaurant which was another highlight..be sure to bring your camera to breakfast. With free Wi Fi and a computer to use in the lobby, we were able to connect with family at home.

Room Tip: We enjoyed our riverside bottom floor room overlooking the river.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Camlax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luton, United Kingdom
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed March 18, 2013

This Resort Hotel complex is set in extensive and beautiful grounds providing space for a true wildlife reserve. The units of accommodation are sited within 2 storey blocks which overlook a wide river that runs through the estate. Our ground floor unit consisted of one bedroom with 2 double beds and a separate bathroom. It was very clean, serviced daily with both linen and towel changes. The resort offers all facilities,outdoor pool,fitness rooms,tennis,and many other sports. The restaurant/ bar is in a separate building and provides a good selection of meals to a very acceptable standard. Do engage with the staff and you will be rewarded with both friendly and efficient service. The bonus with this resort is the abundance of wildlife and birds which will keep you occupied and enthralled following your early wake up call from the resident howler monkey. This was a most enjoyable stay and is thoroughly recommended to those with a in interest in the environment and natural world. The cocktails are also very good!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 15, 2013

The hotel grounds are beautiful,restaurant very nice and airy, food is good.The staff was helpful to us. The rooms were a disappointment, however.They need a gut rehab. The tile was cracked in the bathroom, the shower door didn't close all the way, the lamp was chipped in the main room.The beds and linens needed replacing. The walls needed painting.The pillows were very hard.Reminded me of a Red Roof Inn.If they were remodeled, it would make a huge difference.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Barb320_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa rica
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

Great hotel, great food, awesome natural experience, I went there and was full of iguanas, squirrels, and birds, everything was nice, the bathroom is just normal nothing fancy but it has everything very clean. They have everythin, pool, soccer and tennis fields, gardens with lots of flowers and great personel. 100%recommended

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Esteban0589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tilajari Hotel Resort

Property: Tilajari Hotel Resort
Address: 28 Km East Of La Fortuna Po Box 81-440, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in La Fortuna de San Carlos
#19 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tilajari Hotel Resort 3.5*
Number of rooms: 76
Official Description (provided by the hotel):
Standard rooms and junior suites spread over the San Carlos River Edge at Arenal Volcano Area. Exceptional Katira restaurant offering a selected international and typical menu and the best facilities in our 5 special events halls. Three swimming pools, sauna, jacuzzi, private forest, sport facilities and much more! ... more   less 
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Also Known As:
Tilajari Hotel La Fortuna De San Carlos
Tilajari Hotel Resort Costa Rica/Arenal Volcano National Park

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