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Reviewed February 18, 2014 via mobile

We enjoyed our stay here where service takes precedence over ostentatiousness. Our suite was spacious and beautifully decorated in neutral colors with high ceiling and enormous bathroom. The staff was friendly and accommodating. We had the breakfast buffet which was well prepared but not over the top.

Stayed: February 2014, traveled as a couple
Thank Sandyharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Gerente at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 19, 2014

Dear Sandyharris

We appreciate your review, thank you for sharing your experience with us. Our staff is continuously working to provide a memorable experience and we are glad you enjoyed your spacious suite as well as our buffet breakfast that features national dishes as well as international selections. We hope to have the opportunity to serve you again in the near future at Tabacon!

Cordially
Yendry Espinoza
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

The check in process was a little cold. The girl behind the desk acted as she was doing me a favor. The room was nothing special. We had dinner at the buffet, it was Asian night and I felt it was way over priced. The food was just ok. The hot springs were very soothing though, I would go back just for those and stay somewhere else.

Stayed: January 2014, traveled as a couple
Thank dutchtravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 25, 2014

Dear dutchtravlr

Thank you for taking the time to share your review with us. We take great care in our guests' comments and as such, I would like to reach out to you to find out more details about your check in process. I understand you felt the checkin process a little cold and the attitude of the receptionist was not the best. For us our guest satisfaction is first and I would like to know if you remind the name of the person that assisted during check in, if you can provide more details I will appreciate if you contact me directly at customerservice@tabacon.com so we can follow up your concern and take any necessary action to improve. We would love to have the opportunity to serve you again in the future.

Regards
Yendry Espinoza
Resort Manager

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Reviewed February 17, 2014

Stayed 3 glorious days/nights at Tabacon recently (February 2014) -- pure heaven! Wonderful service, beautiful grounds, and the best massages! Not to mention, of course, the wonderful hot springs. If you plan on visiting the Arenal volcano/La Fortuna area and want to go in the Hot Springs -- it pays to splurge and stay at Tabacon -- entry to the hot springs are included, plus you can go to areas where non-guests (ie: the crowds) can't. Well worth the money.

  • Stayed: February 2014, traveled as a couple
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Thank mjjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 25, 2014

Hello mjjane

We are pleased to know that you had a glorious stay in Tabacon. As you mentioned, all our hotel guest receive complimentary access to our natural hot springs resort during their stay. We also offer Shangri-La Gardens that is an adults-only area exclusive for hotel guests. The treatments at the Grand Spa are an unparalleled experience that take place in private bungalows in the heart of the rainforest. We hope to receive at the hotel soon!

Best Regards
Yendry Espinoza
Resort Manager

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Reviewed February 17, 2014

When my boyfriend and I first arrived, we were greeted with some fresh papaya juice and cookies. We came a little early so we had to wait a couple hours for our room to be ready. While we waited we enjoyed some mojitos and a snack. Once our room was available they gave us a lift and brought all of our luggage for us. The room was beautiful and we could see a view of the volcano. Everyone was so nice to us and the service was great. The spa/thermal springs were absolutely amazing! I knew it was going to beautiful based on the pictures, but it was even more magical seeing it in person. I couldn't believe that this was actually real and it was 10x bigger than what I imagined. I seriously can't wait to come back here again!

  • Stayed: December 2013, traveled as a couple
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1  Thank Danielle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

We (couple in our early 30s from California) just returned from 8 days in Costa Rica, traveling around to 5 different hotels/locations throughout the country. This was our first stop. We stayed two nights in a standard King room
The location is incredible - a must to visit Arenal/La Fortuna for a CR itinerary!
The hot springs is what sealed the deal on this place. We probably could have stayed elsewhere, but really wanted to enjoy the thermal river which is really expensive by itself but included if your stay there. The springs were awesome, little pathways to different secret spots, an awesome waterfall, a swim up bar. Perfect day and night. So relaxing..
We had to put a credit card deposit down for the expenses (like the swim up bar and restaurant) at 300 per night. We skipped it the first night, but then added it the second because we didn't want to be swimming with our wallets. A lot of resorts ask for this so make sure to bring a card with a significant balance available.
The first night we ate at the lobby bar for convenience, and unfortunately it wasn't very good. The next morning we drove back towards Arenal for breakfast and ate at Toad Hall. There are literally a million signs on the road from Liberia, so we had to check it out. It was awesome. And way more reasonably priced. We fell in love with CR's desayuno tipical here. The second morning we ate the same meal at the hotel restaurant and it was just ok.
We visited the Arenal Hanging Bridges which is really close, and definitely recommend a visit.
Also we rented a car from Vamos and left the liberia airport around 230pm and still made it to Tabacon before dark. The roads aren't nearly as bad as what we read about. So much for freedom with your own car..

Room Tip: Probably not worth the price for a suite, the rack room was perfect
  • Stayed: February 2014, traveled as a couple
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Thank BerBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 25, 2014

Dear BerBear

Thank you for taking the time and share your comments with us! Costa Rica is a country full of surprises and we are happy you decided to visit Tabacon as part of your Costa Rica Adventure. We are glad you had the opportunity to relax in our hot springs, we were blessed with a completely natural setting and the natural hot springs river that emerge from the Arenal Volcano is really unique. In regards to cuisine, we do offer 2 restaurants at the resort, Ave del Paraiso Restaurant that is our casual option and Los Tucanes Restaurant our fine-dining option. During our buffet breakfast we offer International options, also a selection of dishes that always offer you a piece of Costa Rican culture. Let me express my sincerest apologies if our food selection at the lobby bar did not meet your expectations, right now our F&B team is working in new menus and we hope to implement it soon. We would love to have the opportunity to serve you again in the near future.

Cordially
Yendry Espinoza
Resort Manager

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