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“spectacular spa”

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Tabacon Thermal Resort & Spa
Certificate of Excellence
GreenLeadersGold level
Reviewed February 18, 2014

check in marred by an insistence on signing for a commitment to spend so much a day . the obsession with charges including an over complicatedchoices for menus at breakfast and an exorbitant charge for new year slightly soured an otherwise delightful stay except we never saw the mountain top in 5 days.
comfortable room with mountain view, garden and terrace(though it was too wet to use).Food in restaurants good but overpriced. poorly stocked shop for a hotel of this class.
service excellent.throughout. good advice on excursions. wonderful thermal springs, pools and beautiful gardens
new years eve dinner good with excellent band

  • Stayed: December 2013, traveled as a couple
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Thank zachariah15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 25, 2014

Dear zachariah15

Thank you for your review. It was an honor to receive you as our guest and we are glad you enjoyed your stay with us. Our thermal resort has more than 20 different hot springs pools and cascades that emerge naturally from Arenal Volcano to offer a relaxing experience. Let me express my sincerest apologies by any situation that you did not like at check in, please notice that we take great care in our guests' comments and as such I shared your feedback with our reception manager, as you may now we must have some standards and documentation policies to follow during check in but this by any mean should affect your comfort. We are happy you enjoyed the New Year Dinner as well as the live music with the band. We look forward to have the opportunity to better serve you in the future.

Warm Regards
Yendry Espinoza
Resort Manager

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1,497 - 1,503 of 3,581 reviews

Reviewed February 18, 2014 via mobile

We enjoyed our stay here where service takes precedence over ostentatiousness. Our suite was spacious and beautifully decorated in neutral colors with high ceiling and enormous bathroom. The staff was friendly and accommodating. We had the breakfast buffet which was well prepared but not over the top.

Stayed: February 2014, traveled as a couple
Thank Sandyharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Gerente at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 19, 2014

Dear Sandyharris

We appreciate your review, thank you for sharing your experience with us. Our staff is continuously working to provide a memorable experience and we are glad you enjoyed your spacious suite as well as our buffet breakfast that features national dishes as well as international selections. We hope to have the opportunity to serve you again in the near future at Tabacon!

Cordially
Yendry Espinoza
Resort Manager

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Reviewed February 17, 2014

The check in process was a little cold. The girl behind the desk acted as she was doing me a favor. The room was nothing special. We had dinner at the buffet, it was Asian night and I felt it was way over priced. The food was just ok. The hot springs were very soothing though, I would go back just for those and stay somewhere else.

Stayed: January 2014, traveled as a couple
Thank dutchtravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 25, 2014

Dear dutchtravlr

Thank you for taking the time to share your review with us. We take great care in our guests' comments and as such, I would like to reach out to you to find out more details about your check in process. I understand you felt the checkin process a little cold and the attitude of the receptionist was not the best. For us our guest satisfaction is first and I would like to know if you remind the name of the person that assisted during check in, if you can provide more details I will appreciate if you contact me directly at customerservice@tabacon.com so we can follow up your concern and take any necessary action to improve. We would love to have the opportunity to serve you again in the future.

Regards
Yendry Espinoza
Resort Manager

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Reviewed February 17, 2014

Stayed 3 glorious days/nights at Tabacon recently (February 2014) -- pure heaven! Wonderful service, beautiful grounds, and the best massages! Not to mention, of course, the wonderful hot springs. If you plan on visiting the Arenal volcano/La Fortuna area and want to go in the Hot Springs -- it pays to splurge and stay at Tabacon -- entry to the hot springs are included, plus you can go to areas where non-guests (ie: the crowds) can't. Well worth the money.

  • Stayed: February 2014, traveled as a couple
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Thank mjjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 25, 2014

Hello mjjane

We are pleased to know that you had a glorious stay in Tabacon. As you mentioned, all our hotel guest receive complimentary access to our natural hot springs resort during their stay. We also offer Shangri-La Gardens that is an adults-only area exclusive for hotel guests. The treatments at the Grand Spa are an unparalleled experience that take place in private bungalows in the heart of the rainforest. We hope to receive at the hotel soon!

Best Regards
Yendry Espinoza
Resort Manager

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Reviewed February 17, 2014

When my boyfriend and I first arrived, we were greeted with some fresh papaya juice and cookies. We came a little early so we had to wait a couple hours for our room to be ready. While we waited we enjoyed some mojitos and a snack. Once our room was available they gave us a lift and brought all of our luggage for us. The room was beautiful and we could see a view of the volcano. Everyone was so nice to us and the service was great. The spa/thermal springs were absolutely amazing! I knew it was going to beautiful based on the pictures, but it was even more magical seeing it in person. I couldn't believe that this was actually real and it was 10x bigger than what I imagined. I seriously can't wait to come back here again!

  • Stayed: December 2013, traveled as a couple
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1  Thank Danielle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

We (couple in our early 30s from California) just returned from 8 days in Costa Rica, traveling around to 5 different hotels/locations throughout the country. This was our first stop. We stayed two nights in a standard King room
The location is incredible - a must to visit Arenal/La Fortuna for a CR itinerary!
The hot springs is what sealed the deal on this place. We probably could have stayed elsewhere, but really wanted to enjoy the thermal river which is really expensive by itself but included if your stay there. The springs were awesome, little pathways to different secret spots, an awesome waterfall, a swim up bar. Perfect day and night. So relaxing..
We had to put a credit card deposit down for the expenses (like the swim up bar and restaurant) at 300 per night. We skipped it the first night, but then added it the second because we didn't want to be swimming with our wallets. A lot of resorts ask for this so make sure to bring a card with a significant balance available.
The first night we ate at the lobby bar for convenience, and unfortunately it wasn't very good. The next morning we drove back towards Arenal for breakfast and ate at Toad Hall. There are literally a million signs on the road from Liberia, so we had to check it out. It was awesome. And way more reasonably priced. We fell in love with CR's desayuno tipical here. The second morning we ate the same meal at the hotel restaurant and it was just ok.
We visited the Arenal Hanging Bridges which is really close, and definitely recommend a visit.
Also we rented a car from Vamos and left the liberia airport around 230pm and still made it to Tabacon before dark. The roads aren't nearly as bad as what we read about. So much for freedom with your own car..

Room Tip: Probably not worth the price for a suite, the rack room was perfect
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  • Stayed: February 2014, traveled as a couple
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Thank BerBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 25, 2014

Dear BerBear

Thank you for taking the time and share your comments with us! Costa Rica is a country full of surprises and we are happy you decided to visit Tabacon as part of your Costa Rica Adventure. We are glad you had the opportunity to relax in our hot springs, we were blessed with a completely natural setting and the natural hot springs river that emerge from the Arenal Volcano is really unique. In regards to cuisine, we do offer 2 restaurants at the resort, Ave del Paraiso Restaurant that is our casual option and Los Tucanes Restaurant our fine-dining option. During our buffet breakfast we offer International options, also a selection of dishes that always offer you a piece of Costa Rican culture. Let me express my sincerest apologies if our food selection at the lobby bar did not meet your expectations, right now our F&B team is working in new menus and we hope to implement it soon. We would love to have the opportunity to serve you again in the near future.

Cordially
Yendry Espinoza
Resort Manager

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Reviewed February 16, 2014

Great service, thank you to everyone on the Grand Spa, my wife and I received relaxing massage with a balneotherapy, there is no words, I almost fall asleep, thank you.
I highly recommended the couple treatments, they have a very good price, for all what you going to received. AMAZING

  • Stayed: February 2014, traveled as a couple
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1  Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 25, 2014

Dear George M

We appreciate your comments, thank you for sharing your experience with us. We are happy that you enjoyed our completely natural setting with all the magic and relaxation of the rainforest and the hot springs. The Grand Spa is a unique experience where you receive your treatment in an open air bungalow with private Jacuzzi surrounded by lush gardens. The spa menu offers different price ranges for individual or couple treatments, you can select your own package or take advantage of our spa deals. We are extremely glad to know you and your wife had some romantic and relaxing time together in our Spa. For Day Pass guests we also offer a day spa package where you can mix our relaxing hot springs, a spa treatment and lunch or dinner depending on your preferences. We hope to receive you again as our guest in the near future!

Warm Regards
Yendry Espinoza
Resort Manager

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Additional Information about Tabacon Thermal Resort & Spa

Address: 13 Km Northwest, Arenal Volcano National Park, La Fortuna de San Carlos, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in La Fortuna de San Carlos
#2 Top resorts Hotel in La Fortuna de San Carlos
#4 Green Hotel in La Fortuna de San Carlos
#4 Luxury Hotel in La Fortuna de San Carlos
#6 Spa Hotel in La Fortuna de San Carlos
#9 Romantic Hotel in La Fortuna de San Carlos
#13 Family Hotel in La Fortuna de San Carlos
Price Range: $308 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Tabacon Thermal Resort & Spa 4.5*
Number of rooms: 103
Official Description (provided by the hotel):
Nestled in the heart of the tropical rainforest at the base of the majestic Arenal Volcano in the northern Region of Costa Rica. This five-star carbon neutral resort offers a unique blend of nature, adventure and relaxation. A member of The Leading Hotels of the World, Tabacon provides luxurious accommodations, services and amenities in a picture-perfect natural setting. The resort's unique healing thermal mineral spring river emerge from the volcanic earth, cascading to form waterfalls, streams, tranquil pools and ponds. Explore Shangri-La Gardens an hotel guests and adults-only hideaway, delight your senses with world- class cuisine inspired by local fares or surprise that special person with a gala dinner in the middle of the rainforest. Inside the gardens is the resort's Grand Spa, member of The Leading Spas of the World which combines a beautiful location with a singular spa experience, where treatments are rendered in open air bungalows all of them with private jacuzzi. ... more   less 
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Also Known As:
Tabacon Grand Spa Thermal Hotel La Fortuna De San Carlos
Tabacon Grand Hotel Thermal
Tabacon Grand Resort Thermal
Tabacon Resort
Tabacon Hot Springs
Tabacon Thermal Resort & Spa Costa Rica/Arenal Volcano National Park

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