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“HOT SPRINGS and Shangri Lai Garden worth the price!”

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Tabacon Thermal Resort & Spa
Certificate of Excellence
GreenLeadersGold level
Reviewed January 28, 2013

Arenal is not a place you stay very long when visiting Costa Rica. There is far too much to do and see. My friend and I stayed two nights at Tabacon. The beds were soft, comfortable and pure first class. The springs are the best in Arenal/Fortuna. When you are a guest there are no surcharges for use of the springs. You can climb them, swim them, wade in them or just sit. There are showers and lockers for convenience. swim up bar and water slide made my trip. The restaurant is pricey but room service is a dollar or two more reasonable. Book your stay way in advance as prices skyrocket closer to the day booked. We paid $195 per night, obscured view of top of volcano. You will not see lava but smoke still rises from the volcano. Climate was gorgeous in January.

  • Stayed: January 2013, traveled with friends
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2  Thank Paddy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 1, 2013

Dear Paddy T,

We are thankful for your comments. We are glad to hear that you and your friend enjoyed a wonderful time at Tabacon, we appreciate the way our valuable guests share their experiences, we are glad to know you enjoyed our natural thermal mineral spring resort and that you have fun with our water slide. As you mentioned we have a special beverages and snacks menu available in our Arenal Pool Bar and our guest can enjoy a delicious cocktail while they relax in our thermal water pool. We look forward to your next visit.

Regards
Yendry Espinoza
Resort Manager

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1,840 - 1,846 of 3,582 reviews

Reviewed January 27, 2013

We stayed 4 nights here
All they care about charge 4 night in advance.
Never heard of such a thing in USA.
You get charged in advanced when you check in for whole stay.
Maybe they do that, in case people refused to paid because so many unhappy guest.
It is very hard to believe this is 5 star Hotel
Service is worth than Holiday inn !!
Service is just horrible like a lot of other people say in site site.
Wake up call was 20 min late.
It's not automatic, human was calling you over the phone.
We could missed the tour that day.
All the front desk people were unfriendly and some of them are very rude !!
We asked to send post card at front desk and she said "No"
They don't have post stamps
and She told us to send it at Airport !!
Service in Restaurant was so slow.
It took over 1 hr to order and finish Hamburger at casual Res.
And it was only 2 tables including me.
Even service in formal restaurant was slow, Waiter will forget to bring staff, we have to ask so many times to bring staff.
Some of the waiter doesn't even understand English well enough to bring Hot coffee
They only give you towel for exactly of people who stay at room
only 2 bath towel and 2 wash cloths and one beat up towel as floor mat.
You can't get in Spa unless you pay for service.
Such as massage or yoga or etc
Even Ritz Carlton and Four Season Hotel does not charge to get into Spa to use sauna or Jaccuzi.
Only good thing about this Hotel is Hot Springs but you have to take shuttle to get there.
If no hot springs in this Hotel, this Hotel is not worth anything !!!
Go different Hotel and only use Hot Springs here.

PS: I never write anything for comment but this Hotel need a lot of change.
I will fire most of the employee if I am a manager here.

No body seems happy working here

  • Stayed: January 2013, traveled with friends
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9  Thank Sushi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 1, 2013

Dear Sushi L

We appreciate your comments and we are definitively working on them, we have addressed your concerns to management immediately.

Our food and beverage department seeks to always offer the best service to our guests, the director of this specific area was already informed about your comments. Tabacon philosophy is focus on customer service and we do our best to accommodate to our guest needs and preferences, in regards to room amenities our housekeeping department is glad to assist with special requirements including additional towels.

Our approach to spa life at Tabacon is bring nature into the spa experience, rather than immersing our guests in an environment surrounded by four walls, we provide a spa experience with the outdoors in full view in open-air bungalows set among our lush gardens, with the tropical rainforest, hot springs and volcano as background; The Grand Spa seeks always to offer services of relaxation and serenity, that's why our aim is always to retain for our guests their privacy and stillness by leaving only joining those wishing to use the service.

It will also be very helpful that you contact me directly to customerservice@tabacon.com, to hear your suggestions related to our check in process, in order to improve it.

If you want to communicate with us regarding to your complaints do not hesitate to contact us via e-mail customerservice@tabacon.com

Regards,
Yendry Espinoza
Resort Manager

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Reviewed January 26, 2013

This review is based on a day trip to the resort. To visit, you still need to pay for a day pass, which is fine because the Hot Springs really are phenomenal. We did not have any trouble finding secluded little get aways from the pool bars and other tourists. That said, the rest of the resort seemed rather disappointing and we would never stay there ourselves. We did eat a meal at the restaurant and it was probably the most boring, bland, and EXPENSIVE meal we had during our entire trip to Costa Rica. That was enough to push me away. This hotel is not for foodies or culture enthusiasts. It is for folks who want the feel of an American resort and prefer to just hang out by the pool or in the Hot Springs with an expensive drink. That said, I would recommend others go there for a day pass just to experience the Hot Springs.

  • Stayed: June 2012, traveled as a couple
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1  Thank Emkase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 1, 2013

Dear Emkase,

Thank you for sharing your comments with us, we are glad you enjoyed our thermal resort which in fact has been recognized as one of the best worldwide, thanks to its exuberant gardens and the natural hot springs river that our guests can enjoy in the middle of the rainforest. In regards to cuisine we provide different options: buffet dinner, á la carte lunch and a special snack menu in our Pool Bar so you can choose between different price ranges depending on your personal desires. We understand you were not impressed with your meal at our Restaurant and it will be very much appreciated if you let us know to customerservice@tabacon.com your suggestions to improve, your feedback will be of great help.

Cordially,
Yendry Espinoza
Resort Manager

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Reviewed January 24, 2013

I booked Tabacon b/c Fodors gave it high remarks, and because of the hot springs, of course. I read the Trip Advisor reviews and became skeptical b/c of all the negative reviews. Boyfriend and I absolutely loved our stay. They let us check in early, greeted us with a welcome drink, lots of smiles, etc. Basically opposite from what everyone else is complaining about. Shuttle was prompt, hot springs were incredible. We didn't want to leave. I loved the room too, we had a great view and I would describe the room as "luxuriously rustic". We had dinner at Tucanes the last night and it was probably the best food we had the whole trip, albeit $$$. If you stay here, please book a massage at the spa, you will be happy you did! Best massage I've ever had. We rented a car so can't comment on the excursions offered. "extra fees on the bill" folks are complaining about... there's a $3/day charge they add that goes towards local schools. They remove it if you request, but really, I think we can all spare $3 a day to improve their school systems.

  • Stayed: January 2013, traveled as a couple
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4  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded February 1, 2013

Dear Sarah B

Your comments are very much appreciated. Our service is aimed to always be the best, guaranteeing the highest quality to all customers, who are our reason to be. We are glad you decided to stay with us during your visit to Costa Rica. Our natural thermal springs, the open air spa surrounded by the rainforest, our culinary options and customized service are part of Tabacon experience.
As you already mentioned, guests staying at Tabacon are asked to donate voluntarily US $3 per room per night, that voluntary donation supports Tabacon's Community Fund. The fund has paid for products donated to local schools as uniforms, shoes, books, notebooks, computers and its accessories, air conditioning, paint and bicycles for children`s transportation to school. We also have supported people with special needs for example wheel chair, prosthesis, clothes, food and support to organizations and events of social development; we really appreciate your support.

We are sincerely grateful and thankful for your visit and hope you will come back soon.

Warm regards Yendry Espinoza
Resort Manager

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Reviewed January 23, 2013

We started off our honeymoon here, and what a start it was! The grounds are gorgeous, staff so helpful, food great, spa services amazing, and we had howler monkeys hanging out right outside our suite.

  • Stayed: April 2012, traveled as a couple
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Thank 8675309DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded January 31, 2013

Dear 8675309DC

We appreciate your comments! We loved the fact that you enjoyed our facilities during your honeymoon, our staff is always working to offer high quality service in order to provide memorable experiences to our valuable guests, it is really nice to know you experienced the spa, our restaurants and also that you had the opportunity to enjoy the beauty of nature.
We wish you a wonderful life together and hope you can visit Tabacon in the near future maybe to celebrate your first anniversary!

Cordially
Yendry Espinoza
Resort Manager

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Reviewed January 21, 2013

Only went for the hot springs (stayed in a cheaper hotel down the road) and it was well worth it! Simply gorgeous property! We especially loved the adult only area with a nice hip outdoor seating area and funky music. Even the main pool is heated! Lots of different temps, and the only hot springs that is all natural in the area. Next time we will splurge and stay at the hotel!

Room Tip: Go after 6pm to the hot springs for the evening discount...it's only $45 as opposed to the dayti...
See more room tips
  • Stayed: January 2013, traveled as a couple
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1  Thank HappyRTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Thermal Resort & Spa, responded to this reviewResponded January 23, 2013

Dear Jennifer T,
We appreciate your review. Tabacon main philosophy is to offer a memorable experience to all our guests and we are glad to know we met your expectations, the hot springs and the rainforest make our resort a unique place to relax. In the resort as you experienced there are more than 20 different pools, ponds and cascades all of them with different temperatures and a high mineral content. We do have several options, our hotel guest have in their room rate the access to the hot springs included but we also offer Day Passes where our guest can add one or two meals. We also have the Day Spa Package Deals, so you can add an spa treatment in an open air bungalow during your visit to complement the thermal experience of an unforgettable vacation. We really look forward to receive you as our guest in the near future.

With kindest regards
Maricela Durán Customer Service Director

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Reviewed January 21, 2013

My girlfriend and I stayed at Tabacon for 2 nights last week during a 9 day trip to Costa Rica. We are normally a budget conscious pair, so Tabacon was our 'splurge' for this trip. Overally, it was a very nice resort - I will say that the grounds of the hot springs, and wandering through the maze of little pools and streams, were amazing, and incredibly relaxing. The pool bar (plus waterslide) was fun...but we couldn't help but feeling like we were bothering the staff every time we ordered a drink (this feeling would be justified later w/ by the incredibly outgoing staff at Flamingo Beach Resort).

When we made the reservation, we noted that we were celebrating an anniversary - and were surprised to find a 'welcome dessert' in our room upon check in. Also - I want to acknowledge one of the porters, who zipped us around on a golf cart, determined to show us monkeys before taking us to our room!

The room was nice but nothing special. The food was fine, but overpriced. We did thoroughly enjoy the Mexican Buffet during our first night at the restaurant down by the hot springs (we never ate at the other hotel restaurant).

The main attraction here is access to the hot springs. At $45/person, this basically covered half the cost of our room. If you truly plan to take advantage and spend time relaxing in the springs (as we did both evenings from about 5pm to close), than this hotel is definitely worth your time and money. If not, I'm sure you can find better value elsewhere.

  • Stayed: January 2013, traveled as a couple
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Thank Brett J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Thermal Resort & Spa, responded to this reviewResponded January 23, 2013

Dear BretJ
Congratulations on your anniversary and thank you for choosing us in this special celebration. Tabacón has key moments in which your experience becomes more enjoyable from a warm welcome, the direct contact with nature, relaxation in our natural hot springs and so on. It is important to mention that all our hotel guests have unlimited access to the hot springs so this is an added value, we also offer the day pass options for guest that are not able to stay overnight. Actually we also have special deals available where spa coupons and some meals are included. Since we take very seriously your comments we already inform your complain about the bartenders to our food and beverage director and we will follow up this issue internally, to provide the staff any support required to improve our service at the pool bar for your next visit!

Warm Regards
Maricela Durán
Customer Service Director

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Additional Information about Tabacon Thermal Resort & Spa

Address: 13 Km Northwest, Arenal Volcano National Park, La Fortuna de San Carlos, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in La Fortuna de San Carlos
#2 Business Hotel in La Fortuna de San Carlos
#4 Luxury Hotel in La Fortuna de San Carlos
#4 Green Hotel in La Fortuna de San Carlos
#6 Spa Hotel in La Fortuna de San Carlos
#9 Romantic Hotel in La Fortuna de San Carlos
#13 Family Hotel in La Fortuna de San Carlos
Price Range: $308 - $549 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Tabacon Thermal Resort & Spa 4.5*
Number of rooms: 103
Official Description (provided by the hotel):
Nestled in the heart of the tropical rainforest at the base of the majestic Arenal Volcano in the northern Region of Costa Rica. This five-star carbon neutral resort offers a unique blend of nature, adventure and relaxation. A member of The Leading Hotels of the World, Tabacon provides luxurious accommodations, services and amenities in a picture-perfect natural setting. The resort's unique healing thermal mineral spring river emerge from the volcanic earth, cascading to form waterfalls, streams, tranquil pools and ponds. Explore Shangri-La Gardens an hotel guests and adults-only hideaway, delight your senses with world- class cuisine inspired by local fares or surprise that special person with a gala dinner in the middle of the rainforest. Inside the gardens is the resort's Grand Spa, member of The Leading Spas of the World which combines a beautiful location with a singular spa experience, where treatments are rendered in open air bungalows all of them with private jacuzzi. ... more   less 
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Also Known As:
Tabacon Grand Spa Thermal Hotel La Fortuna De San Carlos
Tabacon Grand Hotel Thermal
Tabacon Grand Resort Thermal
Tabacon Resort
Tabacon Hot Springs
Tabacon Thermal Resort & Spa Costa Rica/Arenal Volcano National Park

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