My husband and I booked this tour but I had to call the owner, Poll, at 6:15 am and regretably cancel our reservation for 7:20 am as we had both gotten food poisoning the previous night. I was really surprised when he called us back a few hours later and asked one of us to meet him at his office later that afternoon so he could return part of our money. He said he was sorry that he couldn't return all of of it. Had this been a tour anywhere else I am positive we would have never seen ANY of the money and we were grateful to Poll that he gave us what he did. On on our next trip to Costa Rica we plan to make that trip with his company!