We used AnywhereCostaRica to plan part of our first-time visit to Costa Rica. We already booked the flight and most of the hotels, so we mostly used them to plan tours and transportation. The planner who helped us was Ileana. Their website is easy to use and lets you customize your itinerary and ask questions. They are very responsive to the questions, usually they get answered within a day or so. You can also chat with them on the website.
I had to make a last-minute change because of a change in our flight, which they accommodated promptly without any extra fee. During the trip I wanted to make another last-minute change which they could not make this time (which is understandable as there was very little time left for the change), but at least they were responsive.
Overall our trip was made very smooth and pleasant thanks to AnywhereCostaRica's planning. I don't think you pay much more using them either (they probably get a more favorable rates from providers). You can certainly make all the arrangements separately yourself, but using AnywhereCostaRica makes things much easier and takes away a lot of uncertainties, and it's easier to change -- you just have to let AnywhereCostaRica know and they will handle it for you. I think these are especially important for first-time visitors to Costa Rica.
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