We were recommended to come to Los Lagos since we have a 12 year old son because it offers both cold and hot pools as well as water slides. We were not guests at the resort, but entered on a day pass to the pools. Just tell the guard you are coming for the springs and pay at the registration desk. I had been concerned that it would be crowded and that is usually not my scene. Although it was busy, it is laid out in such a way with multiple pools and nooks and lush landscaping that it did not feel crowded. Though you may have to scope out a lounge chair if you do not get there early. During the heat of the day, the cold pools were refreshing and in the evening, the hot pools were lovely! There is a small changing area and restrooms. If you are not a guest at the resort, there are lockers and towels to rent. We did not eat or drink, but there are facilities that provide both, ranging from a swim up bar to a full service restaurant down the hill. Unfortunately it stormed and we were unable to check out the mirador, which you also can access with the day pass. But, you can see the volcano as you are at the base if the weather is clear.
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