First, I am surprised that the hotel is rated 2-1/2 stars. It should be closer to 1-1/2 stars to 2. Perhaps that's why some are disappointed. We got two rooms and they were decent but I would have expected more from a 2-1/2 stars, amenities-wise. We didn't read about the room near the road and boy, the group that stayed there suffered all night long. An inch gap from the top and the bottom of the door! (El Volcan, please fix the door!!!!) There's a dining table with a fridge and sink for anyone that needs to fix a simple snack. (The hotel is not too far from restaurants and grocery stores.)
The gentleman in the office was friendlier and more thoughtful than a 3-star hotel staff and we appreciated that. I would like to see a bit more personal touch and better quality for the price we paid--unripped towels and linens, maybe shampoo/conditioner in the bathroom--those things would make a difference on people's experience at El Volcan. I hope the people at El Volcan will read the reviews and make some adjustments--they have the right people.
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- Also Known As:
- Hotel El Volcan Costa Rica/Arenal Volcano National Park