I visited this gallery/studio in November and bought a number of pieces for myself and to give as gifts. The largest of these was one of Ruth's fanciful mirror creations incorporating carved wooden monkeys and mirrors which she applied to the inside of a large wooden tamale-making platter. VERY heavy so she shipped it and my other pieces to me at no cost. Despite the copius amounts of foam padding and shrink wrap used in its packaging, the Monkey Mirror arrived with the mirror's glass broken during shipment. I was dismayed and contacted Ruth immediately by email. She assured me that she would take care of the repair and reimburse me for the cost of sending it from Atlanta to Costa Rica. Dismay for me again when the US Postal Service informed me that the box was larger than they allowed! Since this was the very same box that it arrived in and still bore the USPS labels, they reluctantly agreed to ship it again. The shipping cost? $100 YIKES! Should I incur this additional expense? Would I ever see it again? Would it arrive broken again? Trusting in the honesty of my fellow man, I sent my Monkey Mirror back to its creator in Costa Rica. Ruth and I stayed in touch by email for the next few months. My Monkey Mirror had to spend quite some time with Costa Rican Customs once it arrived in San Jose because of the box size. Fortunately the people of Costa Rica are easy to deal with and Ruth's husband was able to rescue the monkeys and get them back to her at their studio. True to her word, not only was my Monkey Mirror beautifully repaired by Ruth, but all of my shipping cost was reimbursed, and my piece is now hanging in a prominent place in my Atlanta home!